Altigen 720 User Manual

IP 720 Phone™User ManualOctober 2012

2 IP 720 User Manual

IP 720 User Manual 3CHAPTER 1 The IP 720 PhoneTheAltiGen IP 720 phone is a business telephone that provides voice communication over an IP network. T

4 IP 720 User Manual 1 LCD ScreenDisplays features such as date, time, phone number, caller ID, call waiting, line/call status and call time.2Messa

IP 720 User Manual 5Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 720 with the phone server

6 IP 720 User Manual Figure 2. IP 720 Phone, Bottom View1 DC Port Connects to power outlet2 Power Cable RestraintSecures the power cable, preventi

IP 720 User Manual 7Hardware Items in the PackageThe following hardware items are included in this package:• IP 720 set and stand• Handset• Handset c

8 IP 720 User Manual Auto Answer RingWhen Auto Answer is set to Yes, specifies how many seconds the IP phone should ring before the call is automat

IP 720 User Manual 9Call RecordAllows a programmable key to be used for on-demand recording.• Must be enabled by the system administrator.• User pres

10 IP 720 User Manual Headset buttonWhen pressed, the user will be able to activate the RJ-9 headset port.• This button is used as a hook switch fo

IP 720 User Manual 11Program KeysLets users associate a programmable key with a speed dial number or feature code directly from the IP phone.• If the

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

12 IP 720 User Manual American Disabilities Act (ADA) ComplianceThe hearing aid-compatible handset on the IP 720 phone is equipped with a magnetic

IP 720 User Manual 13CHAPTER 2 Setting Up the IP 720 PhoneTo set up the IP 720 phone, follow these instructions:1. Gather network settings informatio

14 IP 720 User Manual —CHECK MEMORY (RAM checking state)—CHECK FW (Firmware checking state)—INIT NETWORK—LOADING FW...—LOADING NOW.—Boot Done—INIT

IP 720 User Manual 15If the phone successfully passes through these stages, the phone shows the date, time, and extension in the LCD screen and is no

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IP 720 User Manual 17CHAPTER 3 Configuring the IP 720 PhonePhone, system, and network settings can be configured through the IP phone’s menu. The pho

18 IP 720 User Manual System SettingsRing TonePhone Setting > Ring TonesSets the desired ring tone.Auto AnswerPhone Setting > Auto AnswerSet

IP 720 User Manual 19Network SettingsRegistration from the Phone’s MenuUnder normal circumstances, the IP 720 phone registers itself automatically. H

20 IP 720 User Manual Configuring IP SettingsAn IP address is a unique logical address that identifies each host computer on a TCP/IP network. An

IP 720 User Manual 211. Press the Menu button.2. Use the  button to scroll to System, then press the Enter button.3. Scroll to TFTP Server, then pre

IP 720 User Manual iContentsWarranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vAbout This Manual . . . .

22 IP 720 User Manual Distinctive Ringing SupportIf the Distinctive Ring options are enabled by the system administrator, you may have three diffe

IP 720 User Manual 23Greetings are affiliated with activity codes. The user can choose, for example, the “meeting” greeting or the “business travel”

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IP 720 User Manual 25CHAPTER 4 User GuideThe LCD ScreenIn normal operating mode, the phone’s LCD screen displays the date, time, and extension number

26 IP 720 User Manual TH - Number of calls in queue whose queue time is greater than the service level threshold.SL - Service level in percentage.

IP 720 User Manual 27Conference*To initiate a conference during a call:1) Press the Conference button (this automatically selects a new line and plac

28 IP 720 User Manual Configuration Menu• Press the Menu button to display the phone menu.• Use the / buttons to scroll to the menu item you wan

IP 720 User Manual 29Program- mable Key* • N/A• BLF• Feature Code• Admin Defined #• Line Park• Call Record• Workgroup Status• User Defined #1) Press

30 IP 720 User Manual * * Feature Codes* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in the C

IP 720 User Manual 31AltiServ Feature Codes## <pwd>. . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your own station### &l

ii IP 720 User Manual CHAPTER 4User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25The LCD Screen . . .

32 IP 720 User Manual Flash button # # <ext> . . . . . . . . . . . . Transfer to a User’s Voice MailFlash button <ext> Flash button.

IP 720 User Manual 33Dialing an IP Number Directly from the IP 720To dial an IP number directly from the IP 720 phone set, enter the IP address, usin

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IP 720 User Manual 35Appendix ASpecificationsNetwork Protocols• SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, TelnetCall Control Protocols•

Troubleshooting36 IP 720 User ManualTroubleshootingThe following table provides help for the most common problems an end user may encounter. For IP 7

Appendix AIP 720 User Manual 37Image update failed. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the

LCD Messages38 IP 720 User ManualLCD MessagesLocal Menu Configuration MessagesThe following messages may be displayed in the LCD when accessing the I

Appendix AIP 720 User Manual 39IP Phone Running MessagesThe following messages may be displayed in the LCD when running the IP 720:Message Definiti

LCD Messages40 IP 720 User ManualIP Phone Boot MessagesThe following messages may be displayed in the LCD when booting the IP 720:REGISTERING! User

IP 720 User Manual 41GlossaryA ASCII - American Standard Code for Information Interchange.BBoot - to cause the computer to start executing instructi

IP 720 User Manual iiiNOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of th

42 IP 720 User ManualEextension number - an arbitrary number of two to five digits that matches a station to a particular user.FFirewall - a set of r

GlossaryIP 720 User Manual 43LLocal address - an address used in a peripheral node or station in place of a network address and transformed to or fr

44 IP 720 User ManualPphysical extension - is associated with a physical port and device. An extension is created, by default, as a physical extensio

GlossaryIP 720 User Manual 45TTCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet.TDM - Time Divi

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IP720 User Manual 47IndexAactivating IP phone extension 14Activity button 7, 23assigninga local IP address 20a TFTP server 20audio standards 35a

48 IP720 User Manual LCD messages, explained 38, 39, 40LCD screen 4, 25, 35LED, in buttons 35line park, configuring 10local address, setting 19M

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IP 720 User Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and

vi IP 720 User ManualHow to Obtain ServiceEnd user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers mu

IP 720 User Manual 1About This ManualThis manual describes how to get the Alti-IP 720 phone up and running on a voice over IP (VoIP) network. It pro