Altigen AltiServ User's Guide

AltiServ™User Guidefor AltiWare Open Edition (OE) Release 4.6,AltiContact Manager (ACM) Release 4.6, andAltiServ HPBX Release 4.6Revised 09/2003 4003-

4 AltiServ User GuidePutting a Call on HoldWhile connected to a call, do one of the following:•PresstheFLASH button to play music on hold —if the syst

AltiServ User Guide 5Telephone Features3. Once you place the handset back on-hook, the trunk line also drops andCentrex completes the transfer.Transfe

6 AltiServ User GuideOn each Quantum board, the extensions assigned to the board can beinvolved in a maximum of 3 different conferences. For example,

AltiServ User Guide 7Telephone Features• To park the call at another extension, press FLASH # 31 followedby the extension number. For example, to park

8 AltiServ User GuideDistinctive Call Waiting ToneIf the Distinctive Call Waiting Tone option is enabled by the systemadministrator, you may have thre

AltiServ User Guide 9Telephone Features•Topark the call using System Call Park,press#41, note theparked call “location” number, and then hang up.2. An

10 AltiServ User GuideDialing a Remote AltiWare/ACM SystemCalling a Remote Extension Directly over IPTo call a remote extension directly over IP:1. Di

AltiServ User Guide 11Telephone FeaturesHop On Dialing to a Remote ExtensionTo hop onto a remote extension:1. The incoming call must come in over T1/P

12 AltiServ User Guide• System CallBack over IP Trunk• Calling Out from Voice Mail• Zoomerang—allows the caller to leave a different extensionnumber a

AltiServ User Guide 13Telephone FeaturesRemote Locations IP Dialing ChartTo use IP trunks to dial remote AltiWare/ACM system locations, generallyyou n

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

14 AltiServ User GuideUsing Feature CodesThe following sections describe additional telephone features used for callhandling and management. To use an

AltiServ User Guide 15Telephone FeaturesSystem Call Park FLASH#41Park a call at a public “location” station by enter-ing FLASH #41. The system announc

16 AltiServ User GuideAltiGen Voice Mail System Quick FeaturesThe following voice messaging features are accessible in the same way astelephone featur

AltiServ User Guide 17Telephone FeaturesCall Management1If you are unable to make calls within certain area codes, check with your Sys-tem Administrat

18 AltiServ User GuideWorkgroup FeaturesRemote CallForwarding#37 <yourext><pass-word>When you’re on a telephone station other thanyour own

AltiServ User Guide 19Telephone FeaturesWorkgroup Supervisor Features2Other FeaturesFeature Dialaa <wkgp ext> = workgroup pilot extension number

20 AltiServ User GuideOperator FeaturesThis section is provided specifically for the designated Operator.Depending on your organization, this may be a

AltiServ User Guide 21Telephone Features•PresstheHOLD button to place the caller on hold without music.If a call is placed on hold at the Operator’s d

22 AltiServ User Guide

AltiServ User Guide 23Voice MailCHAPTER2Using the AltiGen Mail VoiceSystemThis chapter describes the features and functions in the AltiGen Voice MailS

AltiServ User Guide iContentsPhoneFeatureCodes ...1AltiGenVoiceMailSystemQuickFeatures ...1MakingCalls...

24 AltiServ User GuideTo perform a normal login at your station:Press ##, followed by your password.To login from another station or as a virtual exte

AltiServ User Guide 25Voice MailAbout PasswordsA valid password must be 4 to 8 digits (numbers or letters A-Z) in lengthand cannot be the same as its

26 AltiServ User GuideIf you leave a voicemail message and press # for delivery options and then# to send it, you are given the option to return to th

AltiServ User Guide 27Voice MailDisposing of the MessagesAfter or while listening to a new or saved message, you have the followingoptions. Press…•1to

28 AltiServ User Guidecellular service provider does not confirm to standard ringback tones. Towork around this problem, instruct users to append a fe

AltiServ User Guide 29Voice MailMaking a Call from within the AltiGen Voice Mail SystemYou can make a call, either to another user’s extension number

30 AltiServ User GuideRecord your greeting and press # when finished. Example: “Hi, this isMary Smith. I am unable to answer your call at this time. P

AltiServ User Guide 31Voice MailTo change your password, after pressing 4 at the Main Menu to hear thePersonal Options …1. Press 2 for the Password op

32 AltiServ User Guideextension• 6 to set a notification schedule, and then select one of the follow-ing options:— 1 to activate notification at all t

AltiServ User Guide 33Voice Mail• 2 to deliver the reminder to the outcall number or delivery phonenumber designated in Message Notification. If you w

ii AltiServ User GuideAltiGenVoiceMailSystemQuickFeatures...16MakingCalls ...16CallManagement...

34 AltiServ User GuideAnother way to listen to Feature Tips is by pressing #55 on your telephone.You can listen to just one tip at a time or listen to

AltiServ User Guide 35Voice MailEditing a Distribution ListTo add or remove list members, after pressing 4 at the Main Menu to hearthe Personal Option

36 AltiServ User GuideLog On/Off IP Extension (Dynamic IP Addressing Only)With a few exceptions (noted below), an IP extension works exactly thesame a

AltiServ User Guide 37Voice MailDynamic MessagingThe AltiWare/ACM system provides special Dynamic Messaging featuresto provide support for business tr

38 AltiServ User Guide3. Press *** to disconnect from the call and return to the AltiGen VoiceMail System.The Caller’s OptionsAfter leaving a message,

AltiServ User Guide 39Voice Mail4. When you have finished, press #.To Check Message Status or Delete Messages:To check the status of private messages

40 AltiServ User Guide1. Go to the mail server configuration section and enter your AltiWare/ACM server’s name or IP address in both SMTP and POP3 ser

AltiServ User Guide 41Voice MailComposing and Sending MessagesTo compose a new message:1. Click or select the “To: Mail” option and enter your recipie

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AltiServ User Guide iiiPrivateMessaging...38AltiGen Voice Mail System Mixed-Media Messaging . . . . . . . . . 39Acces

iv AltiServ User Guide

AltiServ User Guide 1Phone Feature CodesPhone Feature Codes##<pwd>... Logintovoicemailatyourownstation###<ext><pwd>...

2 AltiServ User GuideCall Management#26...StationLogOut#27...StationLogIn#32<acctcode>...Enter

AltiServ User Guide 3Telephone FeaturesCHAPTER1AltiServ Telephone FunctionsAltiServ provides a broad range of call-handling and dialing features. Fory