Altigen Advanced Call RouterTM User Manual download pdf

AltiGenIP‐PBXFeature

Overview



AltiGen’s focus is on delivering world class VoIP communications solutions which meet all of your

business requirements.AltiGen’s IP PBX servers are a completely integrated unified communications

platformforbusinesseslookingtostayaheadofthetechnologycurve.



BenefitsofAltiGen’sVoIPServerTechnology



− Easilyscaledinbothsizeandcapability

withsupportfor5‐5000users

− Simplifiedextensionandmulti‐site

administration

− Unifiedcorporateappearanceover

multiplelocations



− IndustrystandardIntel®serversand

Microsoft®operatingsystems

− Concurrentsupportforlegacyanalogand

newerVoIPSIPphones

− Investmentprotectionfromavailable

ServicePlanoptions



AltiGen’s distributed architecture applications can

be deployed in a single location or distributed

across multiple offices with centralized

administration – providing a single unified

appearance of your system with complete feature

transparency.



AltiGen’spowerfulcommunicationssolutions

offerthefollowingcapabilities:





− IPDesktopPhones

− MeetMeConferenceBridge

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− WindowsSoftPhoneClient

− AutoAttendant

− IVR

− Voicemail/UnifiedMessaging

− CallCenterapplications



− AutomaticCallDistribution

− CallRecording

− OutboundDialer

− CallReporting

− AudioConferencing

− OperatorConsole

− WindowsAdministration



IntegratedCallCenter

AltiGen’scosteffectiveyetpowerfulcallcenter

applicationautomaticallyrouteinboundcallstotheright

person or department – first time, every time.Route calls by Caller ID, DNIS, Agent Availability,

CustomerPriority,andmore.TheintegratedCallCenterSupervisormoduleallowsyoutostayincontrol,

monitoringlines,queuesandworkgroups–evenmonitor,coachandjoin

callstomaximizethemember

serviceexperience.



WhyAltiGen?

Withmorethan10,000customersworldwide,andSMBmarketfocus,AltiGenistheclearleaderinSMB

IPPBX’sexclusivelydeployedontheMicrosoftplatform.TheintegratedAltiGenandMicrosoftsolution

enables companies to truly enjoy a complete, integrated Unified Communications

 experience.No

matter how a company’s customers’ and employees’ choose to communicate, Altigen and Microsoft

havethesolution.

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Summary of Contents

Page 1 - Overview

AltiGenIP‐PBXFeatureOverviewAltiGen’s focus is on delivering world class VoIP communications solutions which meet all of yourbu

Page 2

AltiGenIP‐PBXFeatureOverviewReady/Not Ready ‐ agent can set state to “ready” (#90) or“notready”(#91)toinformthesystemwhether

Page 3

AltiGenIP‐PBXFeatureOverviewAutoAttendantFeaturesThe AA features provide quick and courteous processing ofall incoming calls. An

Page 4

AltiGenIP‐PBXFeatureOverviewPress“0”OptionforExtensioninVoiceMail‐allowsacallerto press “0” while listening  to an extension

Page 5

AltiGenIP‐PBXFeatureOverviewSystemandAdministrationFeaturesAAConfigurationFileExport‐letsyouexportyourcompleteAAconfigurationto

Page 6

AltiGenIP‐PBXFeatureOverviewDNIS Name Display and Routing over IP Tie Trunk ‐ allowsfor DNIS information to be transferred to

Page 7

AltiGenIP‐PBXFeatureOverviewMulti‐SiteVoIPManagementEnterpriseManagerVoIPdomain‐whennetworkingmultipleAltiGensystemsfromdifferent

Page 8

AltiGenIP‐PBXFeatureOverviewUnifiedMessagingExchangeIntegration‐providesmessagesynchronizationbetweenMAXCSandaMicrosoftExchangese

Page 9

AltiGenIP‐PBXFeatureOverviewUnifiedCommunicationsAltiGen’sIP‐PBXintegrationwithMicrosoftExchangeServer2007aimstobreakdown the tra

Page 10

AltiGenIP‐PBXFeatureOverviewTrueMobilityforYourWorkforceManymanufacturesaretouting“Mobility”asthelatestbuzzword.However,allmob

Page 11

AltiGenIP‐PBXFeatureOverviewMicrosoftWindows®basedMaxCommunicatorClientMCC,aWindowsPCbasedclientapplication,bringsquickandeff

Page 12

AltiGenIP‐PBXFeatureOverviewIntegratedCallCenterAltiGen’scosteffectiveyetpowerfulcallcenterapplicationautomaticallyrouteinboundc

Page 13

AltiGenIP‐PBXFeatureOverviewStandardIP‐PBXFeaturesAccountCodes‐allowstheusertoinputanaccountcodeoneach call to track teleph

Page 14

AltiGenIP‐PBXFeatureOverviewDirectory Name Announcement ‐ the extension user’sdirectory name will be announced to the caller bef

Page 15

AltiGenIP‐PBXFeatureOverviewMulti‐lingualsupport‐supportsmultiplesetsofsystemandcustomlanguagephrases.Upto9differentsetsoflan

Page 16

AltiGenIP‐PBXFeatureOverviewAdvanceCallDistributionFeaturesAdvanced Queue Management Application ‐ enablesadvancedqueuingoptions:

Altigen Advanced Call RouterTM User Manual

Browse online or download User Manual for Networking Altigen Advanced Call RouterTM. AltiGen IP‐PBX Feature Overview

Summary of Contents

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Altigen Advanced Call RouterTM User Manual

Browse online or download User Manual for Networking Altigen Advanced Call RouterTM. AltiGen IP‐PBX Feature Overview

Summary of Contents

More documents for Networking Altigen Advanced Call RouterTM

Comments to this Manuals

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