Altigen ACM 6.5 manuals

Altigen ACM 6.5 User Manual (79 pages)

Brand: Altigen | Category: Software | Size: 0.99 MB |

English

Table of contents

MaxCommunicator™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 4

4

CHAPTER 5

5

About MaxCommunicator

7

ACT!/GoldMine® Support

8

Licensing

8

Installation

9

Uninstalling MaxCommunicator

10

Automatic Upgrade

10

Downgrade Procedure

11

6 MaxCommunicator Manual

12

Getting Started

13

Version Mismatch Dialog Box

14

Logging In Remotely

14

When Connection Is Broken

15

Overview of the Main Window

16

Click a Number to Make a Call

17

Status Bar

17

Toolbar Buttons

17

Call Information Panel

18

Tabbed Pages

19

Activity Greetings

20

MaxCommunicator Manual 15

21

Shrinking MaxCommunicator

22

Customizing the Display

23

18 MaxCommunicator Manual

24

MaxCommunicator Manual 19

25

20 MaxCommunicator Manual

26

Dragging and docking tabs

26

MaxCommunicator Manual 21

27

22 MaxCommunicator Manual

28

Handling Calls with

29

MaxCommunicator

29

Dialing Out

30

Dialing Speed Dial Numbers

31

Placing Calls on Hold

32

Using Call Waiting

33

Transferring Calls

33

Transferring to Voice Mail

34

Conference Calls

35

30 MaxCommunicator Manual

36

Canceling Conference Calls

37

MeetMe Conference

38

Creating a Meeting

39

One Time Only Meeting

41

Weekly Meeting

42

Monthly Meeting

43

38 MaxCommunicator Manual

44

MaxCommunicator Manual 39

45

Mute UnMute

45

Drop from

45

Conference

45

Change Host

45

Recording Calls

46

Using Account Codes

47

Using Voice Mail

48

Dealing with Voice Mail

49

Deleting Messages

50

Returning a Call

50

Attaching a Note

50

Forwarding Voice Mail

51

46 MaxCommunicator Manual

52

Viewing the Call History

53

48 MaxCommunicator Manual

54

Using the Contacts Tab

55

50 MaxCommunicator Manual

56

Configuring Your

57

General Information

58

Call Handling

59

Do Not Disturb

60

Call Waiting Options

60

One Number Access (ONA)

61

Setting Up One Number Access

62

Using a Password

63

Message Notification

64

MaxCommunicator Manual 59

65

60 MaxCommunicator Manual

66

Call Alert Options

67

Voice Mail Play Options

68

CRM Integration

68

MaxCommunicator Manual 63

69

Tab Layout

70

Theme Selection

70

Configuration

71

66 MaxCommunicator Manual

72

68 MaxCommunicator Manual

74

Errors and Troubleshooting

75

Location

76

Altigen ACM 6.5 User's Guide (502 pages)

Brand: Altigen | Category: Software | Size: 7.71 MB |

English

Table of contents

MAX Communication Server

1

Administration

1

Contents

3

CHAPTER 4

4

CHAPTER 5

4

CHAPTER 6

5

CHAPTER 7

5

CHAPTER 8

5

CHAPTER 9

5

CHAPTER 10

5

CHAPTER 11

6

CHAPTER 12

6

CHAPTER 13

6

CHAPTER 14

7

CHAPTER 15

7

CHAPTER 16

8

CHAPTER 17

8

CHAPTER 18

8

CHAPTER 19

8

CHAPTER 20

9

CHAPTER 21

9

CHAPTER 22

9

CHAPTER 23

10

CHAPTER 24

10

CHAPTER 25

11

CHAPTER 26

11

CHAPTER 27

12

CHAPTER 28

12

CHAPTER 29

12

CHAPTER 30

12

APPENDIX A

13

APPENDIX B

13

APPENDIX C

13

APPENDIX D

13

APPENDIX E

14

About This Manual

15

PBX Enhancements

18

New in Release 6.5 Update1

19

License changes

21

System Features

22

Auto Attendant (AA) Features

28

Voice Mail Features

28

Internet Integration Features

30

Voice over IP Features

31

Optional Add-On Software

33

Capacities

35

Minimum System Requirements

37

MAXCS Licenses

39

Preparation for Installation

41

Redundant System Installation

43

Uninstalling MAXCS

44

Error Message Solution

45

Logging In and Out

47

Changing the Password

47

The Main Menu

48

Quick Access Toolbar

49

The View Windows

50

Extension View Window

51

Trunk View Window

52

Call Log View Window

53

Workgroup View Window

53

Setting the Refresh Interval

55

System Configuration

59

Setting General Parameters

60

Setting a System Number Plan

62

Number Plan tab

63

Routing Calls on Holidays

69

To create a Holiday Profile

70

To set call routing

71

Adding Speed Dial Entries

72

Editing Speed Dial Entries

73

Locking Attacked Extensions

75

Blocking All Outgoing Calls

75

Creating Account Codes

76

Setting up Call Reports

76

Country-Relevant Settings

79

Setting Emergency Numbers

80

• Overhead paging

81

Activity

83

Feature Profiles

85

To add a Feature Profile

86

Limitation

87

Media Server and Gateway

89

Management

89

Managing Gateways

90

Setting Parameters

91

Gateway Configuration Tool

95

Voice Mail Configuration

97

Creating Distribution Lists

102

Defining a Distribution List

103

Auto Attendant Configuration

105

Adding Auto Attendants

106

Figure 1. AA Select window

107

Copies an AA to a

107

Configuring Menu Items

108

Collecting Digits

110

Figure 3. Collect digits

111

Phrase Management

112

To record a custom phrase:

113

Multilingual Configuration

115

To add a language:

117

Configuring the Extension

119

To enable feature code #12:

120

Which Language Will Be Used?

122

Call Recording Configuration

123

Configuring Call Recording

124

Figure 2. Map Network Drive

125

Figure 8. Confirmation screen

128

Application Extension Setup

131

Application Failover Plan

132

Application Information

133

Readying the Application

133

Trunk Configuration

135

Figure 2. Trunk View window

136

H323 Tie Trunk Properties

142

SIP Tie Trunk Properties

142

SIP Trunk Properties

143

Creating a SIP Trunk Profile

145

Triton T1/E1 Trunk Properties

147

The Match Result Button

154

Incoming Call Routing

159

Outgoing Call Blocking

160

Board Configuration

161

This option is in the

164

Overview

165

Configuration

165

Configuring the Board

166

T1 and E1 Configuration

167

Reading the Status Messages

168

Reading the Statistics

169

T1/E1 Clocking

171

Selecting Span Types

172

Figure 13. T1 PRI Switch Mode

174

Setting the NSF

177

Setting a TEI

177

Setting PRI Calling Numbers

178

Configuring the SIPSP Board

180

Configuring the H323SP Board

181

• G.711 VPR — 1,000

183

• G.711/G.723/G.729 VPR — 200

183

-T1 is added to the end

188

In Call Routing Configuration

191

Caller ID Routing

192

DNIS Routing

193

Defining DNIS Routing

194

Configuring Out Call Routing

198

Parameter Description

199

Setting Default Routes

200

Working on Dialing Patterns

201

To create a dialing pattern

202

To delete a dialing pattern

202

Countries

206

• prefix = 0, length = 11

207

• prefix = 00, length = 14

207

Extension Configuration

209

Setting up Extensions

210

Setting Personal Information

211

Account Code

213

Call Recording Options

214

Physical Location and Type

215

Setting the Line Properties

216

IP Extension Configuration

218

Phone Display Options

218

Setting Wrap-up Time

220

Setting Inter Call Delay

220

Setting the Mailbox Options

222

Disabling a Mailbox

223

SMTP/POP3 Setting

224

Mail Forwarding Options

224

Press Zero Option

224

Setting Mailbox Capacities

225

Emergency Notification

226

Setting Notification Timing

228

Enabling Message Notification

229

Setting Answering Options

231

Forwarding All Calls

232

Do Not Disturb

233

Handling Busy Calls

233

Setting Call Waiting Options

234

Handling Unanswered Calls

234

Configuring One Number Access

235

One Number Access Options

236

Call Screening

236

Setting Up Monitor Lists

237

To add members to the list

238

To remove members

238

Setting Up IP Extensions

239

Setting an IP Extension

243

• 10.0.0.0 ~ 10.255.255.255

245

• 172.16.0.0 ~ 172.31.255.255

245

For local IP phone deployment

245

—Indicates how often a SIP

251

Program

254

Setting Up DHCP Option 120

255

On the AltiGen IP Phone

258

Possible scenarios

258

Disabling Auto-Discovery

259

MobileExtSP Board Overview

262

Mobile Extension Limitations

269

Hunt Group Configuration

271

Apply to Button

272

Setting Up Huntgroups

273

Setting Call Restrictions

274

Setting E-mail Options

276

• Urgent Voice Messages Only

278

• All Voice Messages

278

Setting Call Handling Options

280

Paging Group Configuration

285

To set up a Paging Group:

286

Important:

287

Line Park Configuration

289

To set up a Line Park Group:

290

To delete a Line Park Group:

292

Workgroup Configuration

293

Workgroup Functionalities

294

Setting Up Workgroups

297

Service Level Threshold

299

Workgroup Recording Options

300

Setting Business Hours

303

Examples

308

Voice Mail Access Option

312

Announce Agent Info

318

Queue Management - Basic

319

Setting Queue Phrase Options

320

Queue Announcement

320

Expected Wait Time Sampling

321

Queue Overflow Forwarding

321

Quit Queue Option

322

Priority Promotion

322

Supervisor Queue Control

322

Queue Management - Advanced

323

Menu Selection

324

Queue Overflow

325

Agent Logout Reason Codes

326

MaxCall Configuration

327

To add a Transmitted CID

328

To edit a Transmitted CID

329

To delete a Transmitted CID

329

Managing and Using MeetMe

331

Conference

331

MeetMe Conference Window

332

Creating a Meeting

334

One Time Only Meeting

335

Weekly Meeting

336

Monthly Meeting

336

Modifying the E-mail Template

338

Joining a Meeting

339

Virtual LANs

341

Ethernet II Framing Header

342

To specify the priority value

343

WAN Bandwidth

344

WAN Router Configuration

345

Firewall Configuration

345

Network Using NAT

345

For the Corporate LAN

347

• Router 1

347

• IP Phone 3

347

• Router 2

348

For the Branch office LAN:

349

Router 2's Setting

350

Opening Enterprise Manager

353

Setting VoIP Codec Profiles

356

G.729 RTP Packet

359

Length (ms)

359

Defining IP Networks

362

Defining Your Network

363

To define an address range

364

Configuring MAXCS Behind NAT

365

Defining the IP Dialing Table

366

allows the terminal to omit

368

The Multi-site VoIP Domain

369

Changing the Server ID Length

373

Configuration)

374

When Will Switchover Happen?

376

Managing Domain Users

377

100 Global Remote Remote

381

Relocating a Global Extension

382

Redundancy Configuration

391

Cases When Switchover Occurs

392

Initial Device Setup

394

Configuration Procedures

395

Checking the Status

396

Configuring the NICs

397

VM Server

401

Enterprise Server

402

Manually Switching Over

403

Things to Check

403

Maintenance

404

Limitations

405

System Report Management

407

Using SNMP

409

List of Traps Sent

411

Requirements

413

When You Install MAXCS

414

“altigen”

415

Native VM Integration

420

4. Click OK

421

Policy”

424

Configuring in MaxAdmin

429

Testing for Synchronization

432

To gather trace files

433

TAPI Integration

435

Setting Up the Client

436

Set Up Phone Dialer

438

Tools and Applications

443

CT-Bus Test Tool

444

Backup and Restore Utility

444

Backing Up Files

445

Scheduling Backups

445

Restoring Backed up Files

446

Checking Extension Security

447

Trace Collector

449

Voice File Converter

453

Read Config

454

Work/Hunt Group Converter

455

Editing a .csv File

459

AltiGen Custom Phrase Manager

460

Creating a New Phrase

461

Playing a Phrase

462

To Delete a Phrase

463

To Re-record a Phrase

463

E1 R2 CAS Installation

465

Figure 1. Physical Layer

466

Figure 2. Data Link Layer

466

Figure 3. Signaling Layer

467

Country Signaling Values

468

E1 ISDN PRI Installation

477

Figure 4. Physical Layer

478

Figure 5. Data Link layer

479

Country Protocol Supported

480

B Channel Maintenance

480

Message Setting

480

Required Service Parameters

481

Service Order Code

482

T1 Channel Assignment

482

CSU/DSU Requirements

482

Equipment Information

483

PRI Channel Assignment

483

E1 Channel Assignment

484

Network Ports

485

Remote IP Phones Behind NAT

487

Services

489

Product Repair

490

Troubleshooting

493

Numerics

495

Altigen ACM 6.5 Specifications (97 pages)

Brand: Altigen | Category: Software | Size: 1.18 MB |

English

Table of contents

Call Detail

1

Reporting

1

WARNING!

2

TRADEMARKS

2

Contents

3

HAPTER 4

4

HAPTER 5

4

System Requirements

5

Hardware Requirements

5

Pre-Installation Checklist

6

Uninstalling CDR Search

6

Downgrade Procedure

6

CDR Manual 3

7

4 CDR Manual

8

Logging In

10

6 CDR Manual

10

Using CDR Search

11

CDR Manual 7

11

8 CDR Manual

12

CDR Manual 9

13

Running a Search

14

CDR Manual 11

15

12 CDR Manual

16

CDR Manual 13

17

Group CDR Search

18

CDR Manual 15

19

Workgroup Statistics Search

20

Search Results

21

18 CDR Manual

22

Call Details

23

Session ID Call Details

24

Detail button

25

Copy Session ID to Clipboard

25

Statistics (WG Statistics)

26

Exporting Records

28

Printing Records

28

CDR Overview

29

26 CDR Manual

30

Service)

31

28 CDR Manual

32

Call Center Events and CDR

33

Past and Present CDR

33

Routing and Route Name

34

Multi-Project Naming

34

Login and Log-out

35

Changing Time Settings

35

32 CDR Manual

36

Data Storage

37

Logger Service Configuration

38

CDR Manual 35

39

Testing the DB Dialog

40

Limitations

41

38 CDR Manual

42

CDR and Workgroup CDR Search

43

— Typical Searches

43

Example CDR Searches

44

CDR Records

46

CDR Manual 43

47

44 CDR Manual

48

Records and Data Schema

49

Detail Window

50

Record Window for “Call Info”

51

Agent Statistics Window

53

52 CDR Manual

56

Workgroup Statistics Window

57

Data Schema

62

Table 2:AGENTPERWGSUMMARY1

63

Table 3:AGENTPERWGSUMMARY2

64

Records and

65

Table 4:AGENTPERWGSUMMARY3

66

Table 5:AGENTSUMMARY1

66

Table 6:AGENTSUMMARY2

67

Table 7:AGENTSUMMARY3

68

Table 8:AGENTSUMMARY4

69

Table 9: CDRMAIN

70

72 CDR Manual

76

Table 10: WGRTSUMMARY

77

74 CDR Manual

78

Database

78

Definition Type Specification

78

Table 11: WGSUMMARY

79

76 CDR Manual

80

78 CDR Manual

82

Table 12:EXTINFORMATION

84

Table 13:WGMEMBER

85

82 CDR Manual

86

Glossary

87

92 CDR Manual

96

More products and manuals for Software Altigen

Models	Document Type
AltiAgent	User's Guide Altigen AltiAgent User guide, 48 pages
AltiView	User Manual Most popular features of the Altigen system, 4 pages
MaxAgent	Specifications Altigen MaxAgent Specifications, 88 pages
AltiContact Manager Version 4.6	Specifications Altigen AltiContact Manager Version 4.6 Specifications, 101 pages
Altiware OE 4.5	User's Guide Altigen Altiware OE 4.5 User guide, 63 pages
Voice Mail System	User Manual AltiGen Voice Mail System User Manual, 2 pages
MAXCS 7.0 Update 1 ACM Administration	User Manual AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual, 446 pages
MAXCS 7.5 Advanced Call Router	User Manual AltiGen MAXCS 7.5 Advanced Call Router User Manual, 34 pages
MAXCS 7.5 AltiConsole	User Manual AltiGen MAXCS 7.5 AltiConsole User Manual, 44 pages
MAXCS 7.5 AltiReport	User Manual AltiGen MAXCS 7.5 AltiReport User Manual, 110 pages
MAXCS 7.5 CDR	User Manual AltiGen MAXCS 7.5 CDR User Manual, 95 pages
MAXCS 7.5 MaxAgent	User Manual AltiGen MAXCS 7.5 MaxAgent User Manual, 95 pages
MAXCS 7.5 MaxCommunicator	User Manual AltiGen MAXCS 7.5 MaxCommunicator User Manual, 89 pages
MAXCS 7.5 Salesforce Connector Configuration Guide	User Manual AltiGen MAXCS 7.5 Salesforce Connector Configuration Guide User Manual, 17 pages
MAXCS 7.5 New Features Guide	User Manual AltiGen MAXCS 7.5 New Features Guide User Manual, 22 pages
MAXCS 7.5 Softswitch Deployment Guide	User Manual AltiGen MAXCS 7.5 Softswitch Deployment Guide User Manual, 37 pages
MAXCS 7.5 Upgrade Guidelines	User Manual AltiGen MAXCS 7.5 Upgrade Guidelines User Manual, 7 pages
MAXCS 7.5 MaxInSight	User Manual AltiGen MAXCS 7.5 MaxInSight User Manual, 34 pages
MAXCS 7.5 MaxOutlook	User Manual AltiGen MAXCS 7.5 MaxOutlook User Manual, 79 pages
MAXCS 7.5 MaxSupervisor	User Manual AltiGen MAXCS 7.5 MaxSupervisor User Manual, 42 pages

Altigen devices