Altigen MAXCS 7.0 MaxSupervisor User Manual Page 10
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- Table of contents
- BOOKMARKS
- MaxSupervisor™ 1
- TRADEMARKS 2
- WARNING! 2
- Contents 3
- Overview 5
- 2 MaxSupervisor Manual 6
- Installation 7
- Uninstalling MaxSupervisor 8
- Automatic Upgrade 8
- Downgrade Procedure 9
- 6 MaxSupervisor Manual 10
- Getting Started 11
- Version Mismatch 13
- Overview of the Main Window 14
- Customizing the Display 14
- Restoring Layout Defaults 17
- Error Messages 18
- 16 MaxSupervisor Manual 20
- Using MaxSupervisor 21
- Viewing the Queues 23
- To redirect a call from queue 24
- To reassign call priority 24
- Viewing Group Statistics 27
- Viewing Agent Statistics 29
- Viewing Agent State 31
- Listening In 33
- Barging In 33
- Coaching on a call 33
- Recording Calls 34
- Forced Agent Login/Logout 35
- Viewing Group Voice Mail 35
- Agent View 38
- 36 MaxSupervisor Manual 40
- 38 MaxSupervisor Manual 42
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