Altigen MAXCS 7.5 MaxSupervisor User Manual Page 6
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- Table of contents
- BOOKMARKS
- MaxSupervisor™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- Overview 5
- 2 MaxSupervisor Manual 6
- Installation 7
- Uninstalling MaxSupervisor 8
- Automatic Upgrade 8
- Downgrade Procedure 8
- 6 MaxSupervisor Manual 10
- Getting Started 11
- Version Mismatch 13
- Overview of the Main Window 13
- Customizing the Display 14
- Restoring Layout Defaults 17
- Setting the Re-Sort Interval 18
- Error Messages 19
- 16 MaxSupervisor Manual 20
- Using MaxSupervisor 21
- Viewing the Queues 23
- To redirect a call from queue 24
- To reassign call priority 24
- Viewing Group Statistics 26
- Viewing Agent Statistics 29
- Viewing Agent State 31
- Listening In 33
- Barging In 33
- Coaching on a call 33
- Recording Calls 34
- Forced Agent Login/Logout 35
- Viewing Group Voice Mail 36
- To attach a note: 38
- Agent View 39
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