Altigen IP 710 User Manual

IP 710 Phone™User ManualOctober 2012

2 IP 710 Manual

IP 710 Manual 3CHAPTER 1 The IP 710 PhoneTheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network.The IP

4 IP 710 Manual 2 Message Waiting Indicator Light*Blinks when a message is waiting or a call is coming in.3 Program- mable Keys* 1-1515 programmabl

IP 710 Manual 5Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and

6 IP 710 Manual Figure 2. IP 710 Phone, Bottom View1 DC Port Connects to power outlet2 Power Cable RestraintSecures the power cable, preventing it

IP 710 Manual 7Figure 3. IP 710 Phone, Left ViewHardware Items in the PackageThe following hardware items are included in this package:• IP 710 set

8 IP 710 Manual Supported Telephony FeaturesThe IP 710 provides a broad range of call handling and dialing features directly on the phone and throu

IP 710 Manual 9Busy Lamp Field (BLF)Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light i

10 IP 710 Manual Conference buttonInitiates a conference and adds in other parties one at a time.• Single Call Waiting, Multiple Call Waiting or Li

IP 710 Manual 11Intercom buttonConnects you directly to the callee’s intercom after one ring.Line ParkA parked call line appearance can be assigned a

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

12 IP 710 Manual American Disabilities Act (ADA) ComplianceThe hearing aid-compatible handset on the IP 710 phone is equipped with a magnetic coupl

IP 710 Manual 13CHAPTER 2 Setting Up the IP 710 PhoneTo set up the IP 710 phone, follow these instructions:1. Gather network settings information (th

14 IP 710 Manual • Gateway IP address4. Configure the AltiWare IP settings (see “Configuring IP Settings” on page 20 for information about IP sett

IP 710 Manual 15—CHECK FW (Firmware checking state)—INIT NETWORK—LOADING FW...—LOADING NOW.—Boot Done—INITIALIZINGTo Use IP 710 in Power over Etherne

16 IP 710 Manual To Remove the PoE Module1. Remove the screw on the PoE Module cover, and remove the cover.2. Notice the “feet” on the two tabs on

IP 710 Manual 17CHAPTER 3 Configuring the IP 710 PhonePhone, system, and network settings can be configured through the IP phone’s menu. The phone ca

18 IP 710 Manual System SettingsRing TonePhone Setting > Ring TonesSets the desired ring tone.Ring DownloadPhone Setting > Ring DownloadDown

IP 710 Manual 19Network SettingsBoot DownloadSystem > Boot Download After firmware image upgrade, this setting changes to No. Used mainly for upg

20 IP 710 Manual Registration from the Phone’s MenuUnder normal circumstances, the IP 710 phone registers itself automatically. However, if regist

IP 710 Manual 211. Ensure that DHCP is disabled.2. Press the Menu button, scroll to NETWORK, then press the Enter button.3. Scroll to LOCAL ADDRESS,

IP 710 Manual iContentsWarranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vAbout This Manual . . . . . . .

22 IP 710 Manual 9. On the second line of the LCD screen, the following messages are displayed in succession:—CHECK MEMORY (RAM checking state)—CH

IP 710 Manual 234. Press  to select YES, and press Enter.Setting Ring TonesThe IP 710 phone has 14 ring tones available. To set the ring tone:1. Pre

24 IP 710 Manual CIQ - number of calls currently in the queueLQT - longest queue time of current queued callsLOGIN - LOGIN/LOGOUT indicates the ag

IP 710 Manual 25CHAPTER 4 User GuideThe LCD ScreenIn normal operating mode, the phone’s LCD screen displays the date, time, and extension number on t

26 IP 710 Manual TH - Number of calls in queue whose queue time is greater than the service level threshold.SL - Service level in percentage.Not R

IP 710 Manual 27Conference*To initiate a conference during a call:1) Press the Conference button (this automatically selects a new line and places th

28 IP 710 Manual Configuration Menu• Press the Menu button to display the phone menu.• Use the / buttons to scroll to the menu item you want.• U

IP 710 Manual 29Program Key1) Press the Menu button.2) Select PHONE SETTING, then PROGRAM KEYS, then the desired program key.3) Enter the appropriate

30 IP 710 Manual Program- mable Key* • N/A• BLF• Feature Code• Admin Defined #• Line Park• Call Record• Workgroup Status• User Defined #Press the

IP 710 Manual 31* * Feature Codes* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in the Configurat

ii IP 710 Manual Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Greeting Button . . . . . . . . . . . .

32 IP 710 Manual Call Management#26 . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)#27 . . . . . .

IP 710 Manual 33Appendix ASpecificationsNetwork Protocols• H.323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, TelnetCall Control Protocols•

Troubleshooting34 IP 710 ManualTroubleshootingThe following table provides help for the most common problems an end user may encounter. For IP 710 ph

Appendix AIP 710 Manual 35Image update failed. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot

LCD Messages36 IP 710 ManualLCD MessagesLocal Menu Configuration MessagesThe following messages may be displayed in the LCD when accessing the IP 710

Appendix AIP 710 Manual 37Wrong Ext Number! The inputted extension number is invalid.Wrong input!User inputted an invalid value or string during con

LCD Messages38 IP 710 ManualIP Phone Running MessagesThe following messages may be displayed in the LCD when running the IP 710:Message ExplanationA

Appendix AIP 710 Manual 39IP Phone Boot MessagesThe following messages may be displayed in the LCD when booting the IP 710:REGISTERING! User entere

IP 710 Manual 39GlossaryA ASCII - American Standard Code for Information Interchange.BBoot - to cause the computer to start executing instructions.B

40 IP 710 ManualEextension number - an arbitrary number of two to five digits that matches a station to a particular user.FFirewall - a set of relate

IP 710 Manual iiiNOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC

GlossaryIP 710 Manual 41LLocal address - an address used in a peripheral node or station in place of a network address and transformed to or from a

42 IP 710 ManualPphysical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as

GlossaryIP 710 Manual 43TTCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet.TDM - Time Division

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IndexIP 710 Manual 45IndexAactivating IP phone extension 14Activity button 8, 24AltiWare Server, setting IP address 18assigninga local IP address

Index46 IP 710 Manual inputting in LCD 20IP number, dialing 32IP settings, configuring 20Kkeys, feature 33LLAN ports 33LCD messages, explained

IndexIP 710 Manual 47Wwarranty vhow to get service viworkgroup queue status, configuring display 10workgroup queue status, displaying 23

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IP 710 Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and workm

vi IP 710 ManualHow to Obtain ServiceEnd user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must fo

IP 710 Manual 1About This ManualThis manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provides