Altigen MAXCS ACC 6.0 Specifications Page 1

AltiConsole™ManualMAX Communication ServerRelease 6.0Update22/2009 4502-0001-6.0 Update2

AltiConsole Manual 4Auto UpgradeEach time you start up AltiConsole, a comparison is made with the version of MAXCS ACC/ACM that is running on the ser

AltiConsole Manual 5CHAPTER 3Getting StartedStart AltiConsole from the Microsoft Windows Start menu, by choosing Start > All Programs > AltiCons

6 AltiConsole Manual• Extension Number—your extension number.• Extension Password—your extension password.Note: Up to eight unsuccessful login attemp

AltiConsole Manual 7About the AltiConsole Main WindowWhen you start AltiConsole, the main window appears:The main window contains the following displa

8 AltiConsole Manual•The Info line at the bottom left displays information on the current action or information about errors.•A message waiting indic

AltiConsole Manual 9Note: You can pick up a workgroup queued call from the Group Call Queue window by clicking on the call or you can park your curren

10 AltiConsole ManualYou can sort by any of the columns by clicking the column heading. You can enter data in the Extension, First Name and Last Name

AltiConsole Manual 11This panel view displays all extensions—physical, virtual, hunt group and workgroups—in the system.In addition to the columns tha

12 AltiConsole ManualTrunk Status View (Trunk tab)The third tab in the panel at the right is the Trunk tab.The Trunk view displays Location, Status a

AltiConsole Manual 13Speed Dial View (SPEED tab)The last tab in the panel at the right is the Speed tab.If you entered speed dial numbers in the Setup

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

14 AltiConsole ManualCall StatusesThe Status column appears in many of the AltiConsole panels. The call statuses and their dot indicators [in bracket

AltiConsole Manual 15Activity StatesThe states displayed in the Activity column in the BLF and ALL panels correspond to the Activity settings configur

16 AltiConsole ManualKeyboard ShortcutsGeneral Tips• You can type extension or phone numbers using the keyboard number keys or the number pad.• Once

AltiConsole Manual 17Mouse ShortcutsYou can use several mouse shortcuts. The limitations that apply to all calls also apply to these shortcuts: while

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AltiConsole Manual 19CHAPTER 4Handling CallsA General ProcedureIn general, the steps in handling a call in AltiConsole are as follows:1. Select the ca

20 AltiConsole Manual DialingIn the AltiConsole main window, you can dial as follows:1. Type a number using the keyboard number keys or the numeric ke

AltiConsole Manual 21Answering Calls to Other ExtensionsYou can take calls that were going to another extension under certain conditions.You can’t tak

22 AltiConsole Manual To place a call on hold:While connected to a call, click the Hold button or press Alt+o on the keyboard.The call is placed on ho

AltiConsole Manual 23Blind TransferBlind Transfer transfers an incoming call to an extension without your having to wait for the called party to answe

AltiConsole Manual iiiContentsWarranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vAbout AltiConsole . . . .

24 AltiConsole Manual To transfer a connected call:1. Click the Supervisor Transfer button or press Alt+s on the keyboard. 2. Select the destination e

AltiConsole Manual 251. Select the Connecting call in the Active Calls list.If you do not select a call and then proceed with these steps, the current

26 AltiConsole Manual Parked calls ring back to you after a timeout period if a user does not pick up the call. The timeout period is set by your syst

AltiConsole Manual 27To line park a connected call:• When you have a connected call, double-click a green Line Park group.The call will be parked.Park

28 AltiConsole Manual 4. After connecting with the second party and announcing the conference call, click the Conference button or press Alt+c to add

AltiConsole Manual 29To park and page:1. Click on the active call you want to park.2. Click the Overhead Paging button. The Park and Page dialog box o

30 AltiConsole Manual 6. If no one picks up the call and you need to reconnect, while off-hook double-click the call.Recording a CallYou can record a

AltiConsole Manual 31To record a call:1. Right-click an active call, and choose Start Recording.2. To pause or stop the recording, right-click and cho

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AltiConsole Manual 33CHAPTER 5Configuring AltiConsole SettingsClick the Setup button at the bottom of the main window to open the Setup screen where y

iv AltiConsole Manual Transfer to Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Transfer to Voice Mail . . . . . . . . . .

34 AltiConsole ManualOn this tab, you can configure incoming call notification, overhead paging, which auto attendant to use, and whether to allow aut

AltiConsole Manual 35• Select Single Click to Transfer to be able to transfer a highlighted call using a single click. With this option enabled, when

36 AltiConsole Manual.To add a number:1. Click the Add button in the Speed Call List window. The Add Speed Dial Entry dialog box opens:.2. Enter the p

AltiConsole Manual 37To edit a number:1. Select the number in the Speed Call List tab and click the Edit button (or double-click the entry).2. Modify

38 AltiConsole ManualGroup SetupIf you are a member of a hunt group/workgroup or of multiple groups, you can specify which groups to monitor, and whet

AltiConsole Manual 39To have AltiConsole alert you when a call comes into a group queue: • Check this option at the bottom of the Group tab. Only call

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IndexAltiConsole Manual 41IndexAAA status 14active calls view 8, 14All Extensions view 10AltiConsolebasic functions 1client system installation 3main

Index42 AltiConsole Manual multiple call waiting 8Nnumber padshortcuts 16OOffhook status 14options, setting 33overhead paging 28setup 34Ppaging 28park

AltiConsole Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and wor

vi AltiConsole ManualAttn.: RMA # 123AltiGen Communications, Inc.4555 Cushing Pkwy.Fremont, CA 94538Upon authorization of return, AltiGen will decide

AltiConsole Manual 1CHAPTER 1About AltiConsoleAltiConsole 6.0 is an attendant console application for a client system or personal computer. It connect

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AltiConsole Manual 3CHAPTER 2InstallationThe client system must meet the following minimum requirements:• IBM/PC AT compatible system• 1 GHz CPU or ab