Altigen MAXCS ACC 6.0 manuals

Altigen MAXCS ACC 6.0 Specifications (34 pages)

Brand: Altigen | Category: Servers | Size: 0.30 MB |

English

Table of contents

AltiSupervisor™

1

WARNING!

2

TRADEMARKS

2

Contents

3

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

About AltiSupervisor

7

CDR Records Note

8

Installation

9

Uninstalling AltiSupervisor

10

Automatic Upgrade

10

Downgrade Procedure

10

AltiSupervisor Manual 5

11

6 AltiSupervisor Manual

12

Getting Started

13

8 AltiSupervisor Manual

14

Version Mismatch Dialog Box

15

Error Messages

16

12 AltiSupervisor Manual

18

Using AltiSupervisor

19

Viewing Group Statistics

20

Viewing Agent Statistics

21

Viewing Agent Current State

22

AltiSupervisor Manual 17

23

Listening In

24

Recording Calls

25

To record a call

26

22 AltiSupervisor Manual

28

Viewing the Queues

29

To assign call priority

30

Color Coded Queue Priority

30

AltiSupervisor Manual 25

31

26 AltiSupervisor Manual

32

Altigen MAXCS ACC 6.0 Specifications (48 pages)

Brand: Altigen | Category: Servers | Size: 0.90 MB |

English

Table of contents

AltiConsole

1

WARNING!

2

TRADEMARKS

2

Contents

3

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

About AltiConsole

7

2 AltiConsole Manual

8

Installation

9

Auto Upgrade

10

Downgrade Procedure

10

Getting Started

11

AltiConsole Manual 7

13

All Extensions View (ALL tab)

16

Trunk Status View (Trunk tab)

18

Speed Dial View (SPEED tab)

19

Call Statuses

20

Activity States

21

Keyboard Shortcuts

22

Mouse Shortcuts

23

18 AltiConsole Manual

24

Handling Calls

25

Answering Calls

26

Hold and Hold Pending

27

Transferring Calls

28

Blind Transfer

29

Supervised Transfer

29

Transfer to Auto Attendant

30

Transfer to Voice Mail

30

System Call Park

31

Line Park

32

Conference Calls

33

Overhead Paging

34

Park and Page

34

To park and page:

35

Recording a Call

36

To record a call:

37

32 AltiConsole Manual

38

Auto Attendant

39

To add a number:

42

To edit a number:

43

To remove numbers:

43

Group Setup

44

BLF List Setup

45

40 AltiConsole Manual

46

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