Altigen MAXCS ACC 6.5 manuals

Altigen MAXCS ACC 6.5 Specifications (83 pages)

Brand: Altigen | Category: Servers | Size: 0.85 MB |

English

Table of contents

AltiAgent™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 4

4

CHAPTER 5

5

Warranty

7

Effect of State Law

8

Sales Outside the U.S.A

8

About AltiAgent

9

ACT!/GoldMine® Support

10

Licensing

10

Installation

11

Uninstalling AltiAgent

12

Automatic Upgrade

12

Downgrade Procedure

12

AltiAgent Manual 5

13

6 AltiAgent Manual

14

Getting Started

15

Workgroup Login

16

Version Mismatch Dialog Box

17

Reconnecting to AltiAgent

17

Logging In Remotely

18

AltiAgent Manual 11

19

Error Messages

20

14 AltiAgent Manual

22

The Workgroup Status panel

23

The Status panel

24

The Activity drop-down list

25

The DND button

26

Call Controls

26

AltiAgent Manual 19

27

Handling Calls

28

AltiAgent Manual 21

29

Dialing Speed Dial Numbers

30

Redialing

30

Placing Calls on Hold

31

Using Call Waiting

31

Transferring Calls

31

24 AltiAgent Manual

32

Transferring to Voice Mail

33

Conference Calls

34

Station Conferencing

35

28 AltiAgent Manual

36

MeetMe Conference

37

30 AltiAgent Manual

38

Arrow indicates sort order

38

Creating a Meeting

39

One Time Only Meeting

41

Weekly Meeting

41

Monthly Meeting

42

AltiAgent Manual 35

43

36 AltiAgent Manual

44

Recording Calls

45

To record a call:

46

To listen to the recording

46

Using Account Codes

47

Using Voice Mail

48

Listening to Your Voice Mail

49

Saving Remotely or Locally

50

Deleting a Message

50

Returning the Call

50

Attaching a Note

50

Forwarding Voice Mail

51

44 AltiAgent Manual

52

Viewing Caller Data

53

46 AltiAgent Manual

54

Monitoring

55

Reading the Monitor List

56

Viewing the Call History

57

Viewing Workgroup Statistics

58

AltiAgent Manual 51

59

Viewing Queues

60

Pick Up Calls from Queue

60

Applications

61

54 AltiAgent Manual

62

Apply Button and OK Button

63

General Information

64

Voice Mail Play Options

65

Accessing Databases

66

Color Selection

67

Miscellaneous

67

One Number Access (ONA)

68

Setting Up One Number Access

69

Using a Password

70

Call Handling

71

Forwarding All Calls

72

Do Not Disturb

72

Call Waiting Options

73

Message Notification

74

AltiAgent Manual 67

75

To create a voice mail group

76

Station Speed Dialing Setup

77

70 AltiAgent Manual

78

System Speed Dial Numbers

79

72 AltiAgent Manual

80

Altigen MAXCS ACC 6.5 User Manual (44 pages)

Brand: Altigen | Category: Servers | Size: 0.56 MB |

English

Table of contents

AltiConsole

1

WARNING!

2

TRADEMARKS

2

Contents

3

About AltiConsole

5

2 AltiConsole Manual

6

Installation

7

Auto Upgrade

8

Downgrade Procedure

8

Getting Started

9

All Extensions View (ALL tab)

14

Trunk Status View (Trunk tab)

15

Speed Dial View (SPEED tab)

16

Call Statuses

17

Activity States

18

Keyboard Shortcuts

19

Mouse Shortcuts

20

Handling Calls

21

Answering Calls

22

Hold and Hold Pending

23

Transferring Calls

24

Blind Transfer

25

Supervised Transfer

25

Transfer to Auto Attendant

26

Transfer to Voice Mail

26

System Call Park

27

Line Park

28

Conference Calls

29

Overhead Paging

30

Park and Page

31

Recording a Call

32

To record a call:

33

30 AltiConsole Manual

34

Auto Attendant

35

To add a number:

38

To edit a number:

39

To remove numbers:

39

Group Setup

40

BLF List Setup

41

38 AltiConsole Manual

42

Altigen MAXCS ACC 6.5 User's Guide (30 pages)

Brand: Altigen | Category: Servers | Size: 0.53 MB |

English

Table of contents

MaxMobile

1

Communicator™

1

User Guide

1

WARNING!

2

TRADEMARKS

2

Contents

3

Overview and Installation

5

Requirements

6

What Happens at Login

9

When Connection Is Lost

9

Logging Out

10

Using MaxMobile Communicator

11

Call View

12

Using the Directory

13

Using MaxMobile

15

Communicator

15

Answering a Call

16

Transferring a Call

17

Conferencing a Call

17

Handling Voice Mail

18

Favorites View

19

Using the Call Log

20

MAXCS Configuration

25

Clear the Phrase

26

Altigen MAXCS ACC 6.5 User's Guide (488 pages)

Brand: Altigen | Category: Servers | Size: 7.55 MB |

English

Table of contents

MAX Communication Server

1

Administration

1

Contents

3

CHAPTER 4

4

CHAPTER 5

4

CHAPTER 6

5

CHAPTER 7

5

CHAPTER 8

5

CHAPTER 9

5

CHAPTER 10

6

CHAPTER 11

6

CHAPTER 12

6

CHAPTER 13

7

CHAPTER 14

7

CHAPTER 15

7

CHAPTER 16

8

CHAPTER 17

8

CHAPTER 18

8

CHAPTER 19

8

CHAPTER 20

9

CHAPTER 21

9

CHAPTER 22

9

CHAPTER 23

10

CHAPTER 24

10

CHAPTER 25

11

CHAPTER 26

11

CHAPTER 27

12

CHAPTER 28

12

CHAPTER 29

12

CHAPTER 30

12

APPENDIX A

13

APPENDIX B

13

APPENDIX C

13

APPENDIX D

13

APPENDIX E

13

About This Manual

15

PBX Enhancements

18

New in Release 6.5 Update1

19

Chapter 1: Overview

20

License changes

21

System Features

22

Auto Attendant (AA) Features

28

Voice Mail Features

28

Internet Integration Features

30

Voice over IP Features

31

Optional Add-On Software

33

Capacities

34

Minimum System Requirements

37

MAXCS Licenses

39

Preparation for Installation

41

Redundant System Installation

43

Uninstalling MAXCS

44

Error Message Solution

45

Logging In and Out

47

Changing the Password

47

The Main Menu

48

Quick Access Toolbar

49

The View Windows

50

Figure 3. Boards window

51

Extension View Window

52

Trunk View Window

53

Call Log View Window

54

Workgroup View Window

54

Setting the Refresh Interval

56

System Configuration

59

System ID

60

Setting a System Number Plan

62

Number Plan tab

63

Setting Business Hours

68

Routing Calls on Holidays

69

To create a Holiday Profile

70

To set call routing

71

Adding Speed Dial Entries

72

Locking Attacked Extensions

75

Blocking All Outgoing Calls

75

Creating Account Codes

76

Setting up Call Reports

76

Country-Relevant Settings

79

Setting Emergency Numbers

80

• Overhead paging

81

RTP Resource Usage

82

Activity

83

Feature Profiles

85

To add a Feature Profile

86

Limitation

87

Media Server and Gateway

89

Management

89

Managing Gateways

90

Setting Parameters

91

Voice Mail Configuration

97

Creating Distribution Lists

102

Defining a Distribution List

103

Auto Attendant Configuration

105

Adding Auto Attendants

106

Figure 1. AA Select window

107

Copies an AA to a

107

Configuring Auto Attendants

108

Action Description

109

Collecting Digits

110

Figure 3. Collect digits

111

Phrase Management

112

To record a custom phrase:

113

Multilingual Configuration

115

To add a language:

117

Configuring the Extension

119

To enable feature code #12:

120

Which Language Will Be Used?

122

Call Recording Configuration

123

Configuring Call Recording

124

Figure 2. Map Network Drive

125

Figure 8. Confirmation screen

128

Application Extension Setup

131

Application Failover Plan

132

Application Information

133

Readying the Application

133

Board Configuration

135

This option is in the

138

Overview

139

Configuration

139

Configuring the Board

140

T1 and E1 Configuration

141

Reading the Status Messages

142

Reading the Statistics

143

T1/E1 Clocking

145

Selecting Span Types

146

Figure 13. T1 PRI Switch Mode

148

Setting the NSF

151

Setting a TEI

151

Setting PRI Calling Numbers

152

Configuring the SIPSP Board

154

Configuring the H323SP Board

155

• G.711 VPR — 1,000

157

• G.711/G.723/G.729 VPR — 200

157

-T1 is added to the end

162

Trunk Configuration

165

Figure 2. Trunk View window

166

H323 Tie Trunk Properties

172

SIP Tie Trunk Properties

172

SIP Trunk Properties

173

Creating a SIP Trunk Profile

175

Triton T1/E1 Trunk Properties

177

The Match Result Button

184

Incoming Call Routing

189

Outgoing Call Blocking

189

In Call Routing Configuration

191

Caller ID Routing

192

DNIS Routing

193

Defining DNIS Routing

194

Configuring Out Call Routing

198

Parameter Description

199

Setting Default Routes

200

Working on Dialing Patterns

201

To create a dialing pattern

202

To delete a dialing pattern

202

Countries

206

• prefix = 0, length = 11

207

• prefix = 00, length = 14

207

Extension Configuration

209

Setting up Extensions

210

Setting Personal Information

211

Account Code

213

Call Recording Options

214

Physical Location and Type

215

Setting the Line Properties

216

IP Extension Configuration

218

Phone Display Options

218

Setting Wrap-up Time

220

Setting Inter Call Delay

220

Editing Speed Dial Entries

222

Setting the Mailbox Options

223

SMTP/POP3 Setting

224

Mail Forwarding Options

224

Press Zero Option

225

Setting Mailbox Capacities

225

Emergency Notification

227

Setting Notification Timing

229

Enabling Message Notification

229

Setting Answering Options

231

Forwarding All Calls

232

Do Not Disturb

234

Handling Busy Calls

234

Setting Call Waiting Options

234

Handling Unanswered Calls

234

Configuring One Number Access

235

One Number Access Options

236

Call Screening

237

Setting Up Monitor Lists

238

To add members to the list

239

To remove members

239

Setting Up IP Extensions

241

Setting an IP Extension

245

• 10.0.0.0 ~ 10.255.255.255

247

• 172.16.0.0 ~ 172.31.255.255

247

For local IP phone deployment

247

—Indicates how often a SIP

253

Program

256

Setting Up DHCP Option 120

257

On the AltiGen IP Phone

260

Possible scenarios

260

Disabling Auto-Discovery

261

MobileExtSP Board Overview

264

Mobile Extension Limitations

271

Hunt Group Configuration

273

Apply to Button

274

Setting Up Hunt Groups

275

Setting Call Restrictions

276

Disabling a Mailbox

278

Setting E-mail Options

278

• Urgent Voice Messages Only

280

• All Voice Messages

280

Setting Call Handling Options

282

Paging Group Configuration

287

To set up a Paging Group:

288

Important:

289

Line Park Configuration

291

To set up a Line Park Group:

292

To delete a Line Park Group:

294

Workgroup Configuration

295

Setting Up Workgroups

299

Service Level Threshold

301

Workgroup Recording Options

302

Log In/Out a Group Member

304

Voice Mail Access Option

307

Queue Management

313

Expected Wait Time Sampling

314

Queue Overflow Forwarding

314

Quit Queue Option

314

Agent Logout Reason Codes

315

MaxCall Configuration

316

To edit a Transmitted CID

317

To delete a Transmitted CID

317

Managing and Using MeetMe

319

Conference

319

MeetMe Conference Window

320

Using the Calendar Button

322

Creating a Meeting

323

One Time Only Meeting

324

Weekly Meeting

325

Monthly Meeting

325

Modifying the E-mail Template

327

Joining a Meeting

328

Virtual LANs

329

Ethernet II Framing Header

330

To specify the priority value

331

WAN Bandwidth

332

WAN Router Configuration

333

Firewall Configuration

333

Network Using NAT

333

Figure 1. MAXCS behind NAT

334

For the Branch office LAN

336

Router 2's Setting

338

Opening Enterprise Manager

341

Setting VoIP Codec Profiles

344

Defining IP Networks

350

Defining Your Network

351

To define an address range

352

Configuration example

353

Defining the IP Dialing Table

354

allows the terminal to omit

356

The Multi-site VoIP Domain

357

Changing the Server ID Length

361

When Will Switchover Happen?

364

Managing VoIP Domain Users

365

100 Global Remote Remote

367

100 Local Not Found Not Found

369

Relocating a Global Extension

370

To define a department

374

Redundancy Configuration

377

Cases When Switchover Occurs

378

Initial Device Setup

380

Configuration Procedures

381

Checking the Status

382

Configuring the NICs

383

VM Server

387

Enterprise Server

388

Manually Switching Over

389

Things to Check

389

Maintenance

390

Limitations

391

System Report Management

393

Using SNMP

395

List of Traps Sent

397

Requirements

399

When You Install MAXCS

400

“altigen”

401

Native VM Integration

406

4. Click OK

407

Policy”

410

Configuring in MaxAdmin

415

Testing for Synchronization

418

To gather trace files

419

TAPI Integration

421

Chapter 29: TAPI Integration

422

Set Up Phone Dialer

424

Tools and Applications

429

CT-Bus Test Tool

430

Backup and Restore Utility

430

Backing Up Files

431

Scheduling Backups

431

Restoring Backed up Files

432

Checking Extension Security

433

Trace Collector

435

Voice File Converter

439

Read Config

440

Work/Hunt Group Converter

441

Editing a .csv File

445

AltiGen Custom Phrase Manager

446

Creating a New Phrase

447

Playing a Phrase

448

To Delete a Phrase

449

To Re-record a Phrase

449

E1 R2 CAS Installation

451

Figure 1. Physical Layer

452

Figure 2. Data Link Layer

452

Figure 3. Signaling Layer

453

Country Signaling Values

454

E1 ISDN PRI Installation

463

Figure 4. Physical Layer

464

Figure 5. Data Link layer

465

Country Protocol Supported

466

B Channel Maintenance

466

Message Setting

466

Required Service Parameters

467

Service Order Code

468

T1 Channel Assignment

468

CSU/DSU Requirements

468

Equipment Information

469

PRI Channel Assignment

469

E1 Channel Assignment

470

Network Ports

471

Remote IP Phones Behind NAT

473

Services

475

Product Repair

476

Troubleshooting

479

Numerics

481

Altigen MAXCS ACC 6.5 User Manual (6 pages)

Brand: Altigen | Category: Servers | Size: 0.53 MB |

English

Table of contents

MAX Communication Server

1

Release 7.0 Update 1

1

Upgrade Guidelines

1

Introduction

2

Software Upgrade Path

4

IP 805 Upgrades

5

Altigen MAXCS ACC 6.5 User Manual (5 pages)

Brand: Altigen | Category: Servers | Size: 0.52 MB |

English

Table of contents

MAX Communication Server

1

Release 7.0

1

Upgrade Guidelines

1

Introduction

2

Software Upgrade Path

4

Upgrade Package

5

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