Altigen AltiSupervisor Specifications Page 6
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- Table of contents
- BOOKMARKS
- AltiClient™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- CHAPTER 5 4
- AltiClient Manual iii 5
- Warranty 7
- How to Obtain Service 8
- Effect of State Law 9
- Sales Outside the U.S.A 9
- Overview 11
- Installation 11
- Procedures 12
- Installation and Setup 12
- Uninstalling AltiClient 13
- ACT!/GoldMine® Support 14
- QuickNet Integration 14
- Getting Started 15
- 6 AltiClient Manual 16
- Figure 1. Logging in 16
- AltiClient Manual 7 17
- IP Extensions Using QuickNet 18
- Hiding or Exiting AltiClient 19
- Call States 20
- Error Messages 21
- 14 AltiClient Manual 24
- AltiClient Manual 15 25
- Workgroup Login 26
- About the Main Window 27
- Call Handling 28
- AltiClient Manual 19 29
- Figure 4. The Dial button 29
- Dialing By Number 30
- Placing Calls on Hold 31
- Using Call Waiting 32
- Transferring Calls 32
- Sending Calls to Voice Mail 33
- Transferring to Attendant 33
- Conferencing Calls 34
- AltiClient Manual 25 35
- Recording Calls 36
- Recording on Demand 38
- AltiAgent Options 39
- Viewing Caller Data 40
- AltiClient Manual 31 41
- Figure 16. Add URL dialog box 41
- Figure 17. Caller Data window 41
- Monitoring 42
- Reading the Monitor List 43
- Calling or Picking Up Calls 43
- Viewing the Call History 44
- Viewing Workgroup Statistics 45
- Viewing Queues 46
- Applications 47
- 38 AltiClient Manual 48
- Logging In 49
- 40 AltiClient Manual 50
- Viewing Group Statistics 51
- Switching Workgroup Views 52
- Viewing Agent Statistics 53
- To change the display: 54
- Viewing Agent Current Status 55
- 46 AltiClient Manual 56
- Figure 6. Caller ID field 56
- Listening In 57
- Viewing the Queues 58
- Operation Notes 59
- 50 AltiClient Manual 60
- Apply Button and OK Button 61
- General Information 62
- Record Type 63
- Voice Mail Play Options 63
- Accessing Databases 63
- 54 AltiClient Manual 64
- AltiClient Manual 55 65
- One Number Access (ONA) 67
- 58 AltiClient Manual 68
- Using a Password 69
- Message Notification 70
- AltiClient Manual 61 71
- Station Speed Dialing Setup 72
- System Speed Dialing 73
- 64 AltiClient Manual 74
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