Altigen AltiSupervisor manuals

Altigen AltiSupervisor Specifications (44 pages)

Brand: Altigen | Category: Software | Size: 0.64 MB |

English

Table of contents

MaxSupervisor™

1

WARNING!

2

TRADEMARKS

2

Contents

3

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

About MaxSupervisor

7

CDR Records Note

8

Installation

9

Uninstalling MaxSupervisor

10

Automatic Upgrade

10

Downgrade Procedure

10

MaxSupervisor Manual 5

11

6 MaxSupervisor Manual

12

Getting Started

13

8 MaxSupervisor Manual

14

When Connection Is Broken

15

Overview of the Main Window

15

Version Mismatch Dialog Box

15

Customizing the Display

16

12 MaxSupervisor Manual

18

Restoring Layout Defaults

20

Error Messages

21

16 MaxSupervisor Manual

22

Using MaxSupervisor

23

18 MaxSupervisor Manual

24

If necessary, use the scroll

24

Viewing the Queues

25

To redirect a call from queue

26

To reassign call priority

26

To set up queue alerts

27

22 MaxSupervisor Manual

28

Viewing Group Statistics

29

Viewing Agent Statistics

31

26 MaxSupervisor Manual

32

Viewing Agent State

33

28 MaxSupervisor Manual

34

Listening In

35

Barging In

35

Coaching

35

Recording Calls

36

Forced Agent Login/Logout

37

Viewing Group Voice Mail

38

MaxSupervisor Manual 33

39

Voice mail groups

39

Extensions are

39

Agent View

40

MaxSupervisor Manual 35

41

36 MaxSupervisor Manual

42

38 MaxCommunicator Manual

44

Altigen AltiSupervisor Specifications (77 pages)

Brand: Altigen | Category: Software | Size: 1.31 MB |

English

Table of contents

AltiClient™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 4

4

CHAPTER 5

4

AltiClient Manual iii

5

Warranty

7

How to Obtain Service

8

Effect of State Law

9

Sales Outside the U.S.A

9

Overview

11

Installation

11

Procedures

12

Installation and Setup

12

Uninstalling AltiClient

13

ACT!/GoldMine® Support

14

QuickNet Integration

14

Getting Started

15

6 AltiClient Manual

16

Figure 1. Logging in

16

AltiClient Manual 7

17

IP Extensions Using QuickNet

18

Hiding or Exiting AltiClient

19

Call States

20

Error Messages

21

14 AltiClient Manual

24

AltiClient Manual 15

25

Workgroup Login

26

About the Main Window

27

Call Handling

28

AltiClient Manual 19

29

Figure 4. The Dial button

29

Dialing By Number

30

Placing Calls on Hold

31

Using Call Waiting

32

Transferring Calls

32

Sending Calls to Voice Mail

33

Transferring to Attendant

33

Conferencing Calls

34

AltiClient Manual 25

35

Recording Calls

36

Recording on Demand

38

AltiAgent Options

39

Viewing Caller Data

40

AltiClient Manual 31

41

Figure 16. Add URL dialog box

41

Figure 17. Caller Data window

41

Monitoring

42

Reading the Monitor List

43

Calling or Picking Up Calls

43

Viewing the Call History

44

Viewing Workgroup Statistics

45

Viewing Queues

46

Applications

47

38 AltiClient Manual

48

Logging In

49

40 AltiClient Manual

50

Viewing Group Statistics

51

Switching Workgroup Views

52

Viewing Agent Statistics

53

To change the display:

54

Viewing Agent Current Status

55

46 AltiClient Manual

56

Figure 6. Caller ID field

56

Listening In

57

Viewing the Queues

58

Operation Notes

59

50 AltiClient Manual

60

Apply Button and OK Button

61

General Information

62

Record Type

63

Voice Mail Play Options

63

Accessing Databases

63

54 AltiClient Manual

64

AltiClient Manual 55

65

One Number Access (ONA)

67

58 AltiClient Manual

68

Using a Password

69

Message Notification

70

AltiClient Manual 61

71

Station Speed Dialing Setup

72

System Speed Dialing

73

64 AltiClient Manual

74

Altigen AltiSupervisor User Manual (13 pages)

Brand: Altigen | Category: Software | Size: 0.53 MB |

English

Table of contents

Client 5.0A Supplement

1

Contents

3

New Features

5

2 Client 5.0A Supplement

6

Figure 3. Mute Button

6

4 Client 5.0A Supplement

8

AltiConsole 5.0A

10

Installing on a Client System

11

Auto Upgrade

12

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