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Altigen MultiSite Configurator manuals

Owner’s manuals and user’s guides for Software Altigen MultiSite Configurator.
We providing 2 pdf manuals Altigen MultiSite Configurator for download free by document types: Specifications, Installation Manual


Altigen MultiSite Configurator Specifications (50 pages)


Brand: Altigen | Category: Software | Size: 0.71 MB |

 

Table of contents

AltiConsole

1

TRADEMARKS

2

WARNING!

2

Contents

3

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

About AltiConsole

7

AltiConsole Manual 2

8

Installation

9

Installing AltiConsole

10

Auto Upgrade

10

Downgrade Procedure

10

Getting Started

11

To add a remote server:

13

AltiConsole Manual 9

15

All Extensions View (ALL tab)

18

Trunk Status View (Trunk tab)

20

Speed Dial View (SPEED tab)

21

Call Statuses

22

Activity States

23

Keyboard Shortcuts

24

Mouse Shortcuts

25

AltiConsole Manual 20

26

Handling Calls

27

Answering Calls

28

Hold and Hold Pending

29

Transferring Calls

30

Blind Transfer

31

Supervised Transfer

31

Transfer to Auto Attendant

32

System Call Park

33

Line Park

34

Conference Calls

35

Overhead Paging

36

Park and Page

37

Recording a Call

38

To record a call:

39

AltiConsole Manual 34

40

To add a number:

44

To edit a number:

45

To remove numbers:

45

Group Setup

46

AltiConsole Manual 41

47

AltiConsole Manual 42

48

Altigen MultiSite Configurator Installation Manual (455 pages)


Brand: Altigen | Category: Software | Size: 3.34 MB |

 

Table of contents

AltiWare

1

AltiWare™ OE

2

Version 4.5

2

WARNING!

3

TRADEMARKS

3

CHAPTER 3

5

CHAPTER 4

6

CHAPTER 5

6

CHAPTER 6

7

CHAPTER 7

8

CHAPTER 8

8

CHAPTER 9

9

Table of Contents

10

CHAPTER 14

11

Liability & Warranty

14

FCC Requirements

15

Disruption of Network

18

Important Safety Instructions

19

Safety with Electricity

19

Host Computer

20

ISA bus ISA bus

21

B1 B10 B31

21

Approved Hardware

22

Operating Software

22

Power Failure

23

UL Hardware Preparation

24

Warranty

25

Whom the Warranty Protects

26

How to Obtain Service

26

Effect of State Law

27

Sales Outside the U.S.A

27

Preface: About This Manual

28

Related Publications

29

AltiServ Office Solutions

30

AltiServ Platforms

32

Overview

33

Key AltiServ Characteristics

35

PBX Features

36

Automated Attendant Features

44

AltiGen Voice Mail Features

45

Internet Integration Features

47

T1/PRI Features

50

Voice over IP Features

50

AltiWare Tools

53

Optional Add-On Software

54

Optional Kits

56

Minimum System Requirements

59

AltiGen Telephony Boards

60

Functional Specifications

61

AltiGen Board Installation

62

AltiGen Board Options

63

System Limitations

64

Power Requirements

65

Operating Environment

66

Heat Factor

66

Installing a Cooling Fan

66

AltiWare as an NT Service

69

Firewall Considerations

70

Software License Activation

72

Dealer Installation ID

73

Registration Methods

73

AltiServ Online Registration

74

Upgrades

75

Lost Licenses

75

New Installation

76

To Begin New Installation

77

AltiDB Backup

79

Upgrading AltiWare OE

83

VoIP Board Upgrade

84

To Begin Upgrade

85

Sub-step 1A:

87

Software Installation

100

Windows Emergency Repair Disk

110

Adding Hardware

111

AltiWare Uninstall

113

Downgrade Procedure

113

Getting Around AltiAdmin

118

The Main Menu

120

Quick Access Toolbar

120

The View Windows

122

Extension View Window

123

Trunk View Window

124

Workgroup View Window

125

Call Log View Window

126

Logging In

127

Changing the Password

128

System Configuration

130

Setting General Parameters

131

Configuration

132

Setting a System Number Plan

133

Accessing the Number Plan

134

Trunk Access

136

IP Trunk Access

136

Route Access

136

Setting Business Hours

137

Routing Calls on Holidays

138

Adding Names and Comments

141

Setting Toll Call Prefixes

143

Locking Attacked Extensions

143

Blocking All Outgoing Calls

143

Creating Account Codes

144

Setting up Call Reports

146

Example:

149

Managing Messages

153

Adding and Deleting Entries

157

Defining an IP Dialing Table

158

Defining the IP Dialing Table

159

Defining Remote Locations

160

Configuring DNIS Routing

161

Using a Tenant Table

163

Configuring the Tenant Table

164

Modifying the Tenant Table

165

Creating Distribution Lists

166

Defining a Distribution List

167

Setting Logout Reason Codes

168

Board Configuration

170

Configuring the Quantum Board

171

Configuration window

173

LS Boards

174

Voice over IP for AltiWare OE

176

Triton VoIP Board

176

Port Specifications

177

WAN Router Configuration

178

Firewall Configuration

178

Network Using NAT

179

AltiGatekeeper

179

Board Installation

181

Poor Voice Quality

182

Cannot Make a Connection

182

Service Parameters for T1

184

Service Parameters for PRI

185

Equipment Information

186

PRI Channel Assignment

186

Reading the Status Messages

189

Error Message Meaning Action

190

Reading the Statistics

191

T1 Clocking

193

Selecting Span Types

196

Setting the NSF

198

Setting a TEI

198

Trunk Configuration

200

Quantum Trunk Properties

205

Parameter Description

206

Select from:

206

Protocol

213

DID/DNIS

214

#. It then waits 1

215

Incoming Call Routing

216

Outgoing Call Blocking

217

Extension and Workgroup

218

Apply or Apply To…?

219

Setting up Extensions

220

Adding New Extensions

221

Forced Account Code

224

Setting Email Options

224

Setting an IP Extension

225

Setting VoIP Codecs

226

Setting the Line Properties

229

SettingupExtensions

231

Setting up Workgroups

232

Adding or Removing Members

234

Handling Queue Overflow

235

Setting Wrapup Time

238

Setting Inter Call Delay

238

Setting an Outgoing Workgroup

239

Editing Speed Dial Entries

240

Setting the Mailbox Options

241

Disabling a Mailbox

243

Setting Mailbox Capacities

244

Setting Notification Timing

247

Enabling Message Notification

247

Setting Answering Options

249

Forwarding All Calls

250

Handling Busy Calls

252

Setting Call Waiting Options

252

Enabling “Do Not Disturb”

253

Handling Unanswered Calls

253

Setting Workgroup Handling

254

Configuring One Number Access

255

Enabling One Number Access

256

Disabling One Number Access

257

Using a Password Verification

257

Setting Up Monitor Lists

258

Configuring a Monitor List

259

To add members to the list:

260

To remove members:

260

Adding Route Definitions

264

Editing a Route Definition

264

Setting Default Routes

265

Editing a Dialing Pattern

268

Deleting a Pattern

268

Example: 10-Digit Dialing

269

Auto Attendant Configuration

270

Auto Attendant

272

Adding Auto Attendants

274

Editing Auto Attendants

275

Configuring Menu Items

276

Collecting Digits

278

Figure 3. Collect digits

279

Phrase Management

280

Recording Custom Phrases

281

Additional Setup

284

Announcements

285

Configuring Overhead Paging

285

MVIP Clock Configuration

286

Feature Tips

287

System Data Management

288

Backing up Files

289

Scheduling Backups

290

Restoring Backed up Files

291

System Report Management

292

System Log

293

Data and Internet Integration

296

Network Address

297

Local Address

298

Mixed-Media Messaging

298

Setting Up Email Service

299

Step 2: Setup the Router

300

Setting up an Exchange Server

305

!Settings!Control Panel!

306

To verify AltiGen Services:

307

Exchange Server Prerequisites

308

SettingupanExchangeServer

309

Exchange Server Configuration

310

Figure 12. Outlook Tools menu

314

Figure 13. Outlook Options

314

Figure 15. Outlook Services

315

To Test the configuration:

316

Enabling the Exchange Server

317

Troubleshooting Tips

321

To delete old profiles:

322

Prerequisites

323

!Settings!Network and Dial

324

!Microsoft

328

Exchange on Windows 2000

330

About AltiReach Configuration

332

Using AltiReach

333

Using TAPI

334

Installing TAPI Services

335

Setting Up IP Extensions

338

System Requirements

342

AltiWeb Components

342

Installing AltiWeb

343

AltiWeb Directory Structure

344

Applet Subdirectory Files

345

Tagging Pages for URL History

346

Figure 6. The AltiWeb window

348

To alter form data:

350

Figure 8. Contact.htm page

351

Figure 10. Customer ID window

353

Figure 11. Product ID window

353

Customizing Contact.htm

355

Configuring Auto Attendant

358

8. Select &-to extension

361

• Select the Extension

361

Troubleshooting

362

Uninstalling AltiWeb

362

AltiWeb Security

362

Enable Real-Time scan

364

Configuration Reader

366

Extension Checker

366

To use Extension Checker:

367

MVIP Test Tool

369

AltiDBReader

369

Multisite Configurator

374

Basic CallRouter

376

Creating Customer Records

379

Viewing CallRouter History

381

Call Route Request Data

382

Show Monitor

383

Advanced CallRouter

385

Creating Route Rules

389

Show Workgroup Status

393

Building SQL Queries

396

Queue Announcements

397

CallRouter

400

CDR Data Schema

405

Table 1: CDR Call Format

406

RTM Data Schema

411

Table 2: RTM Data Format

412

SMDR Reporting Format

419

(7, 6) start time

420

P = pm, A = am

420

4VMmakecalltoTrkY

421

From Trunk B

422

Technical Support

424

Technical Support Hours

425

Repair and Replacement

426

Registration Fax Form

427

Glossary

428

Mail System

437

Readers Comment Form

454




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