Altigen MAXCS ACC 6.0 Specifications download pdf (Page 22)

16 AltiSupervisor Manual

Viewing Agent Current State

Click the Agent State tab to view the current state of the agents for the

selected workgroup and to have access to the Listen, Barge In and Coach

buttons

This tab displays information about the agent’s logon readiness state and

the agent’s status (either idle or busy), and the skill level assigned to the

agent. If the agent is connected to a caller, call data and Caller ID data are

displayed, indicating whether the call is incoming or outgoing, Personal or

Workgroup.

Notes

• The following Logout Reason Codes need explanation:

1 2 ... 17 18 19 20 21 22 23 24 25 26 27 ... 33 34

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Altigen MAXCS ACC 6.0 Specifications Page 22