Altigen MAXCS ACC 6.0 Specifications download pdf (Page 31)

AltiSupervisor Manual 25

Using AltiSupervisor

Be Alerted when Queue Reaches Specified Limits

Click the Queue Alert button to specify when you want to be alerted to the

condition of the queue. The following dialog box appears:

1. Check Enable Queue Alert to enable the alert.

2. Choose to be alerted through a screen pop and/or an audio beep.

3. Choose to be alerted when the queue time exceeds the number of

seconds you specify and/or the number of calls exceeds the number you

specify.

When an above condition is met, a screen pop will display messages like

the following:

•"Date Time: Number of queued call(s) in Workgroup xxx exceeds y

call(s)"

•"Date Time: Waiting time in Workgroup xxx longer than x minute(s)."

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Altigen MAXCS ACC 6.0 Specifications Page 31