Altigen AltiWare ACC 5.2 manuals

Altigen AltiWare ACC 5.2 Specifications (85 pages)

Brand: Altigen | Category: Software | Size: 0.86 MB |

English

Table of contents

AltiAgent™

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 4

4

CHAPTER 5

5

Warranty

7

Effect of State Law

8

Sales Outside the U.S.A

8

About AltiAgent

9

ACT!/GoldMine® Support

10

Licensing

10

Installation

11

IPTalk License

11

4 AltiAgent Manual

12

Uninstalling AltiAgent

14

Automatic Upgrade

14

Downgrade Procedure

14

AltiAgent Manual 7

15

8 AltiAgent Manual

16

Getting Started

17

Workgroup Login

18

Version Mismatch Dialog Box

19

Reconnecting to AltiAgent

19

Logging In Remotely

20

AltiAgent Manual 13

21

Error Messages

22

16 AltiAgent Manual

24

The Workgroup Status panel

25

The Status panel

26

The Activity drop-down list

27

The DND button

28

Call Controls

28

AltiAgent Manual 21

29

Handling Calls

30

AltiAgent Manual 23

31

Dialing Speed Dial Numbers

32

Redialing

32

Placing Calls on Hold

33

Using Call Waiting

33

Transferring Calls

33

26 AltiAgent Manual

34

Transferring to Voice Mail

35

Conference Calls

36

Station Conferencing

37

30 AltiAgent Manual

38

MeetMe Conference

39

32 AltiAgent Manual

40

Arrow indicates sort order

40

Creating a Meeting

41

One Time Only Meeting

43

Weekly Meeting

43

Monthly Meeting

44

AltiAgent Manual 37

45

38 AltiAgent Manual

46

Recording Calls

47

To record a call:

48

To listen to the recording

48

Using Account Codes

49

Using Voice Mail

50

Listening to Your Voice Mail

51

Saving Remotely or Locally

52

Deleting a Message

52

Returning the Call

52

Attaching a Note

52

Forwarding Voice Mail

53

46 AltiAgent Manual

54

Viewing Caller Data

55

Monitoring

56

AltiAgent Manual 49

57

Reading the Monitor List

58

Viewing the Call History

59

Viewing Workgroup Statistics

60

AltiAgent Manual 53

61

Viewing Queues

62

Pick Up Calls from Queue

62

Applications

63

56 AltiAgent Manual

64

Apply Button and OK Button

65

General Information

66

Voice Mail Play Options

67

Accessing Databases

68

Color Selection

69

Miscellaneous

69

One Number Access (ONA)

70

Setting Up One Number Access

71

Using a Password

72

Call Handling

73

Forwarding All Calls

74

Do Not Disturb

74

Call Waiting Options

75

Message Notification

76

AltiAgent Manual 69

77

To create a voice mail group

78

Station Speed Dialing Setup

79

72 AltiAgent Manual

80

System Speed Dial Numbers

81

74 AltiAgent Manual

82

Altigen AltiWare ACC 5.2 User's Guide (399 pages)

Brand: Altigen | Category: Software | Size: 5.65 MB |

English

Table of contents

AltiWare

1

ACC 5.2

1

Contents

3

CHAPTER 4

4

CHAPTER 5

4

CHAPTER 6

5

CHAPTER 7

5

CHAPTER 8

5

CHAPTER 9

5

CHAPTER 10

6

CHAPTER 11

6

CHAPTER 12

6

CHAPTER 13

7

CHAPTER 14

7

CHAPTER 15

7

CHAPTER 16

8

CHAPTER 17

8

CHAPTER 18

8

CHAPTER 19

8

CHAPTER 20

9

CHAPTER 21

9

CHAPTER 22

9

CHAPTER 23

10

CHAPTER 24

10

CHAPTER 25

10

CHAPTER 26

11

CHAPTER 27

11

APPENDIX A

11

APPENDIX B

11

APPENDIX C

12

APPENDIX D

12

APPENDIX E

12

About This Manual

13

Chapter 1: Overview

16

Multi-Chassis Gateway Support

17

Capacity Improvements

18

Supervisor Coaching

19

AltiView

19

(IP600, IP710, IP705)

20

Key System Features

21

Auto Attendant (AA) Features

27

Voice Mail Features

27

Internet Integration Features

28

Voice over IP Features

30

Optional Add-On Software

32

AltiWare Requirements

33

Preparation for Installation

34

AltiWare Licenses

35

Installing AltiWare

35

Uninstalling AltiWare

36

Error Message Solution

37

Getting Around AltiWare

39

Administrator

39

Changing the Password

40

Quick Access Toolbar

41

Status Bar

42

The View Windows

43

Trunk View Window

44

Figure 5. Trunk View window

45

Call Log View Window

46

Workgroup View Window

46

Setting the Refresh Interval

48

System Configuration

51

System ID

52

Setting a System Number Plan

54

Number Plan tab

55

Setting Business Hours

60

Routing Calls on Holidays

62

To create a Holiday Profile

63

To set call routing

64

Adding Speed Dial Entries

65

Editing Speed Dial Entries

66

Locking Attacked Extensions

68

Blocking All Outgoing Calls

68

Creating Account Codes

69

Setting up Call Reports

69

Country-Relevant Settings

71

Setting Emergency Numbers

72

Activity

74

Feature Profiles

76

To add a Feature Profile

77

Gateway Management

79

Managing AltiGateways

80

Setting Parameters

81

Voice Mail Configuration

87

Creating Distribution Lists

90

Defining a Distribution List

91

Auto Attendant Configuration

93

Adding Auto Attendants

94

Editing Auto Attendants

95

Configuring Menu Items

96

Action Description

97

Collecting Digits

98

Phrase Management

99

Using Pre-Recorded Prompts

100

Multilingual Configuration

103

• LangCustom_Mexico

105

To add a language:

105

Configuring the Extension

107

To enable feature code #12:

108

Which Language Will Be Used?

110

Call Recording Configuration

111

Configuring Call Recording

112

Figure 2. Map Network Drive

113

Figure 8. Confirmation screen

116

Application Extension Setup

119

Application Failover Plan

120

Application Information

121

Readying the Application

121

Board Configuration

123

Configuring the Quantum Board

125

Overview

127

Configuring the Board

128

T1 and E1 Configuration

129

Reading the Status Messages

130

Reading the Statistics

131

T1/E1 Clocking

133

Selecting Span Types

134

Figure 13. T1 PRI Switch Mode

136

Setting the NSF

139

Setting a TEI

139

Setting PRI Calling Numbers

140

Configuring the SIPSP Board

142

Configuring the H323SP Board

143

Configuring the MAX Board

144

Trunk Configuration

147

Figure 2. Trunk View window

148

H323 Tie Trunk Properties

154

SIP Tie Trunk Properties

154

SIP Trunk Properties

155

Triton T1/E1 Trunk Properties

157

DID/DNIS number

159

* symbol is a delimiter

159

The Match Result Button

164

Quantum Trunk Properties

169

Transmit to CO

171

(dB Gain)

171

Parameter Description

171

Incoming Call Routing

172

Outgoing Call Blocking

172

In Call Routing Configuration

175

Caller ID Routing

176

DNIS Routing

177

Defining DNIS Routing

178

Configuring Out Call Routing

182

Setting Default Routes

184

Working on Dialing Patterns

185

To create a dialing pattern

186

To delete a dialing pattern

186

Countries

190

• prefix = 0, length = 11

191

• prefix = 00, length = 14

191

Extension Configuration

193

Setting up Extensions

194

Setting Personal Information

195

Forced Account Code

197

Call Recording Options

197

Physical Location and Type

199

Setting the Line Properties

199

Quantum Line Properties

200

IP Extension Configuration

202

Phone Display Options

203

Setting Wrap-up Time

205

Setting Inter Call Delay

205

Setting the Mailbox Options

207

Disabling a Mailbox

208

SMTP/POP3 Setting

208

Mail Forwarding Options

209

Press “0” Option

209

Setting Mailbox Capacities

209

Emergency Notification

211

Setting Notification Timing

213

Enabling Message Notification

214

Setting Answering Options

216

Do Not Disturb

218

Handling Busy Calls

218

Setting Call Waiting Options

218

Configuring One Number Access

219

One Number Access Options

220

Call Screening

221

Setting Up Monitor Lists

222

Configuring a Monitor List

223

Setting Up IP Extensions

225

Setting an IP Extension

229

—Indicates how often a SIP

235

Program

237

Apply To Button

238

Copy From Button

238

Mobile Extension Diagram

240

Setting Up a Mobile Extension

240

To set up a mobile extension

242

Mobile Extension Limitations

247

Hunt Group Configuration

249

Setting Up Hunt Groups

250

Setting Call Restrictions

252

Setting E-mail Options

254

Setting Call Handling Options

258

Forwarding All Calls

259

Handling Unanswered Calls

260

Paging Group Configuration

263

To set up a Paging Group:

264

Important:

265

Line Park Configuration

267

To set up a Line Park Group:

268

Workgroup Configuration

271

Setting Up Workgroups

275

Service Level Threshold

277

Workgroup Recording Options

277

Voice Mail Access Option

283

Queue Management

289

Expected Wait Time Sampling

290

Queue Overflow Forwarding

290

Quit Queue Option

290

Agent Logout Reason Codes

291

Managing and Using MeetMe

293

Conference

293

MeetMe Conference Window

294

Using the Calendar Button

296

Creating a Meeting

297

One Time Only Meeting

298

Weekly Meeting

299

Monthly Meeting

299

Modifying the E-mail Template

301

Joining a Meeting

302

WAN Bandwidth

303

WAN Router Configuration

304

Firewall Configuration

304

Network Using NAT

304

Figure 1. AltiWare behind NAT

306

For the Branch office LAN:

307

Router 2's Setting

309

Setting VoIP Codec Profiles

316

• IP phones on the LAN

318

• a remote IP phone over WAN

318

Defining IP Networks

320

Defining Your Network

321

To define an address range

322

Configuration example

323

Defining the IP Dialing Table

324

allows the terminal to omit

326

The Multi-site VoIP Domain

327

Changing the Server ID Length

331

Managing VoIP Domain Users

333

100 Global Remote Remote

335

200 Remote Global Remote

335

300 Remote Remote Global

335

Relocating a Global Extension

338

System Report Management

343

Tools and Applications

347

CT-Bus Test Tool

348

Backup and Restore Utility

349

Backing Up Files

350

Scheduling Backups

350

Restoring Backed up Files

351

Checking Extension Security

353

To check extension security

354

Trace Collector

355

Limitations

358

Voice File Converter

359

Read Config

360

Work/Hunt Group Converter

361

E1 R2 CAS Installation

363

Figure 1. Physical Layer

364

Figure 2. Data Link Layer

364

Figure 3. Signaling Layer

365

Country Signaling Values

366

E1 ISDN PRI Installation

375

Figure 4. Physical Layer

376

Figure 5. Data Link layer

377

Country Protocol Supported

378

B Channel Maintenance

378

Message Setting

378

Required Service Parameters

379

Service Order Code

380

T1 Channel Assignment

380

CSU/DSU Requirements

380

Equipment Information

381

PRI Channel Assignment

381

E1 Channel Assignment

382

Network Ports

383

Remote IP Phones Behind NAT

385

Services

387

Product Repair

388

Troubleshooting

391

Numerics

393

More products and manuals for Software Altigen

Models	Document Type
MaxCommunicator	Specifications Altigen MaxCommunicator Specifications, 82 pages
Contact Advantage	User's Guide Altigen Contact Advantage User guide, 48 pages
AltiWare OE/ACC Version 5.0	Specifications Altigen AltiWare OE/ACC Version 5.0 Specifications, 97 pages
MaxACD Administrator	User Manual MaxAgent Manual 6.5.8, 40 pages
AltiSupervisor	User Manual Client 5.0A Supplement - Atlantic Telephone & Data Solutions, Inc., 13 pages
MultiSite Configurator	Installation Manual Altigen MultiSite Configurator Installation manual, 455 pages
MaxInSight	Specifications Altigen MaxInSight Specifications, 36 pages
AltiView Release 4.0	Installation Manual Altigen AltiView Release 4.0 Installation manual, 11 pages
MaxACD Administrator	User Manual MaxACD 6.5.8 Administrator Manual, 237 pages
MaxACD Administrator	User Manual Application Notes: MaxACD Connector for Salesforce [da] [de] [fr] [it] [ro] [sk] [sk] [s] , 13 pages
ACM 6.5	Specifications Altigen ACM 6.5 Specifications, 97 pages
AltiAgent	User's Guide Altigen AltiAgent User guide, 48 pages
AltiView	User Manual Most popular features of the Altigen system, 4 pages
MaxAgent	Specifications Altigen MaxAgent Specifications, 88 pages
AltiContact Manager Version 4.6	Specifications Altigen AltiContact Manager Version 4.6 Specifications, 101 pages
Altiware OE 4.5	User's Guide Altigen Altiware OE 4.5 User guide, 63 pages
Voice Mail System	User Manual AltiGen Voice Mail System User Manual, 2 pages
MAXCS 7.0 Update 1 ACM Administration	User Manual AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual, 446 pages
MAXCS 7.5 Advanced Call Router	User Manual AltiGen MAXCS 7.5 Advanced Call Router User Manual, 34 pages
MAXCS 7.5 AltiConsole	User Manual AltiGen MAXCS 7.5 AltiConsole User Manual, 44 pages

Altigen devices