Altigen AltiWeb Specifications download pdf (Page 13)

AltiWeb

AltiWeb 9

2. Set DialPad visibility.

By default, the code is set to hide the Dial Pad (value = "0") and to dial

a specific number (

value = "300"). To show the Dial pad, change the

values as shown below:

Show DialPad, Let Caller Dial Extension

<input type="hidden" name="Extension" value=""><input

type="hidden" name="DialPad" value="1">

Hide DialPad, Autoconnect to Extension 300

<input type="hidden" name="Extension" value="300"><input

type="hidden" name="DialPad" value="0">

3. Alter the data collection fields.

Shown below is the form row that collects the caller’s first name.

Copy, modify, or delete variables to your company’s specifications.

<tr>

<td width="240" /jointfilesconvert/421387/bgcolor="#CCFF99"><font size="2"

face="Verdana"><b>First Name </b></font></td>

<td width="282"><font face="Verdana"><input

type="text" size="20" maxlength="40" name="FirstName"

tabindex="1">   </font></td>

</tr>

Scenario 2—Caller Data from IVR

The following scenario, based on contact.htm, exemplifies a customized

implementation of AltiWeb.

1. A web caller browses the company web site and has a question

regarding some product information.

2. The web caller clicks the "contact us" link on the web page. The

Customer Information page (contact.htm) opens.

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Altigen AltiWeb Specifications Page 13