Altigen AltiWeb Specifications download pdf (Page 8)

AltiWeb Directory Files

4 AltiWeb

AltiWeb Directory Files

The following are some of the AltiWeb directory files needed to run the

AltiWeb application.

• Contact.htm—Customer Information page for use with Auto

Attendant

• WebCallNew.htm—displays web call GUI

• webcall.js—script for web call

• WebCallCtrl.cab—ActiveX control for web call

Collecting Form Data, IVR Data, and URL History

You can configure AltiWeb to display Form Data, IVR Data, and URL

History when a web call is answered by an extension with the AltiAgent

application.

Tagging Pages for URL History

To appear in the URL history, the pages the caller visits prior to the call

must be tagged, as shown below:

<head>

Figure 4. Caller Data window in AltiAgent

The URL History shows

all URL paths to tagged

html pages the caller

visited prior to the call.

The Form Data come

from the <form

name=infoForm>

fields in the source

code of Contact.htm

or Contactaltigen.htm

pages.

The IVR data comes

from the Auto

Attendant/Collect

Digit action.

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Altigen AltiWeb Specifications Page 8