Altigen AltiWeb Specifications download pdf (Page 17)

AltiWeb

AltiWeb 13

8. If the call goes to an AltiAgent user, the Caller Data window shows

Form data, IVR data, and URL history.

Figure 12. Caller Data window in AltiAgent

9. From this point, in addition to voice communication, the agent and

caller can share web pages. For procedures, refer to the section on

“Viewing, Sharing, or Pushing Data” in the AltiAgent manual.

Customizing Contact.htm

You can use the Contact.htm page to collect caller information, and then

automatically direct the call to a specific extension. This caller information

is then displayed on the agent’s screen.

To alter form data:

Using Notepad or another html editor, modify Contact.htm source code as

follows:

1. Change the ServerIP.

Set the value of the ServerIP to the IP address of the server on which

AltiWare resides.

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Altigen AltiWeb Specifications Page 17