Altigen MaxReports User Manual download pdf (Page 38)

Agent Reports

34 AltiReport Manual

e. AGENTPERWGSUMMARY2.NumInWGAnswered

f. AGENTPERWGSUMMARY2.DurInWGTalk

g. F / E

h. AGENTPERWGSUMMARY2.DurInWGAnsRing

i. H / E

j. AGENTPERWGSUMMARY2.NumInWGHold

k. AGENTPERWGSUMMARY2.DurInWGHold

l. K / J

m. AGENTPERWGSUMMARY2.NumInWGWrapUp

n. AGENTPERWGSUMMARY2DurInWGWrapUp

o. N / M

1205 - Agent WG Outbound Calls Summary Report

The Agent WG Outbound Calls Summary Report displays an agent’s

outbound workgroup calls.

Table

All data from Table AGENTPERWGSUMMARY1,

AGENTPERWGSUMMARY2.

Columns

a. AGENTPERWGSUMMARY1.StartTime

b. AGENTPERWGSUMMARY1.WGNum

c. AGENTPERWGSUMMARY2.NumOutWGConnected

d. AGENTPERWGSUMMARY2.DurOutWGTalk

e. D / C

f. AGENTPERWGSUMMARY2.NumOutWGHold

g. AGENTPERWGSUMMARY2.DurOutWGHold

h. G / F

i. AGENTPERWGSUMMARY2.NumOutWGWrapUp

j. AGENTPERWGSUMMARY2DurOutWGWrapUp

k. J / I

1 2 ... 33 34 35 36 37 38 39 40 41 42 43 ... 65 66

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Altigen MaxReports User Manual Page 38