Altigen MaxReports User Manual Page 43

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Reports
AltiReport Manual 39
o. SequenceID
2201 - Workgroup Agent(s) State
The Workgroup Agent State report displays the state for specified
workgroup agent(s).
Table
All data from Table AGENTPERWGSUMMARY1,
AGENTPERWGSUMMARY3, AGENTSUMMARY1,
AGENTSUMMARY4.
Columns
AGENTPERWGSUMMARY1.StartTime
AGENTPERWGSUMMARY1.AgentNum
AGENTPERWGSUMMARY3.DurLogin
AGENTSUMMARY4.DurNotReady
AGENTSUMMARY4.DurAgentDND+AGENTSUMMARY4.DurAgentFWD
AGENTSUMMARY4.DurAgentError
2202 - Workgroup Agent(s) Performance Summary
The Workgroup Agent(s) Performance Summary report displays a
performance summary of the specified workgroup agent(s).
Table
All data from Table AGENTPERWGSUMMARY1,
AGENTPERWGSUMMARY2, AGENTSUMMARY1,
AGENTSUMMARY2, AGENTSUMMARY4.
Columns
a. AGENTPERWGSUMMARY1.StartTime
b. AGENTPERWGSUMMARY1.AgentNum
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