Altigen MaxReports User Manual Page 55

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Reports
AltiReport Manual 51
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumInWGCall
c. NumInAnswered
d. DurInAnsQ + DurInAnsRing
e. D/C
f. NumInAnsWithinSLT
g. F/C * 100%
h. NumInAbnInQ+NumInAbnDuringRing
i. DurInAbnInQ + DurInAbnInQ_RingTime + DurInAbnDuringRing +
DurInAbnDuringRing_RingTime
j. I/H
k. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
l. DurInOverflowQ + DurInOverflowRing + DurInAbnVmMsg +
DurInAbnVmMsg_RingTime + DurInAbnVmNoMsg +
DurInAbnVmNoMsg_RingTime + DurInAbnToApp +
DurInAbnToApp_RingTime + DurInAbnToOthers +
DurInAbnToOthers_RingTime
m. L/K
2309 - Workgroup Cumulative Inbound Call Handling
The Workgroup Cumulative Inbound Call Handling report displays
inbound calls handling statistics for the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumInWGCall
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