Altigen MaxReports User Manual Page 42

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Workgroup Reports
38 AltiReport Manual
Duration
TalkDuration + HoldDuration
Workgroup Reports
2101 - Workgroup Call Detail Report
The Workgroup Call Detail Report displays call detail reporting for the
specified workgroup(s).
Table
All data from Table CDRMAIN
Columns
a. StartTime
b. EndTime
c. C1 - CallerNum; C2 - TargetNum
d. D1 - TargetNum; D2 - CallerNum
e. AADuration
f. QueueDuration
g. RingDuration
h. TalkDuration
i. HoldDuration
j. RecordDuration
k. StartPriority
l. AnswerWithinSLT
m. ExitState
n. SessionID
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