Altigen MaxReports User Manual Page 56

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Workgroup Reports
52 AltiReport Manual
c. NumInAnswered
d. C/B * 100%
e. DurInTalk
f. E/C
g. DurInTalk+DurInWrapUp+DurInHold
h. G/C
i. NumInAbnInQ+NumInAbnDuringRing
j. I/B * 100%
k. NumInAbnInQ
l. NumInAbnDuringRing
m. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
n. M/B * 100%
o. NumInCallInQ
p. NumInAbnVmMsg
q. NumInXfer
2310 - Cumulative Outbound Call Handling
The Cumulative Outbound Call Handling report displays statistics for
outbound calls
handled by the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumOutConnected
c. DurOutTalk
d. C/B
e. DurOutHold + DurOutTalk + DurOutWrapUp
f. E/B
g. NumOutXfer
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