Altigen MaxReports User Manual download pdf (Page 62)

DNIS Reports

58 AltiReport Manual

i. H/D

j. L + M

k. J/C * 100%

l. Count if (TalkDuration = 0 AND ExitState <> 32 AND AbnTargetType = 8)

m. Count if (TalkDuration = 0 AND ExitState = 32 AND AbnTargetType = 8)

n. Count if (ExitState = “Queue Overflow” || ABNTargetType BETWEEN 1 AND 7);

o. N/C * 100%

p. Count if (VMDuration > 0)

q. Count if (QueueDuration > 0 )

r. Count if (ExitState IN (“Redirect”, “Forward”, “Xfer”))

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Altigen MaxReports User Manual Page 62