Altigen MaxReports User Manual Page 48

  • Download
  • Add to my manuals
  • Print
  • Page
    / 66
  • Table of contents
  • BOOKMARKS
  • Rated. / 5. Based on customer reviews
Page view 47
Workgroup Reports
44 AltiReport Manual
2206 - Workgroup Inbound Calls Wait Time Summary
The Workgroup Inbound Calls Wait Time Summary report displays the
wait time for total inbound calls, including calls answered, abandoned and
overflowed, for the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. WGNum
c. NumInWGCall
d. NumInAnswered
e. DurInAnsQ + DurInAnsRing
f. E/D
g. NumInAnsWithinSLT
h. G/D * 100%
i. NumInAbnInQ
j. NumInAbnDuringRing
k. I + J
l. DurInAbnInQ + DurInAbnInQ_RingTime + DurInAbnDuringRing +
DurInAbnDuringRing_RingTime
m. L/K
n. NumInOverflow + NumInAbnVmMsg + NumInAbnVmNoMsg +
NumInAbnToApp + NumInAbnToOthers
o. DurInOverflowQ + DurInOverflowRing + DurInAbnVmMsg +
DurInAbnVmMsg_RingTime + DurInAbnVmNoMsg +
DurInAbnVmNoMsg_RingTime + DurInAbnToApp +
DurInAbnToApp_RingTime + DurInAbnToOthers +
DurInAbnToOthers_RingTime
p. O/N
Page view 47
1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 65 66

Comments to this Manuals

No comments